Technician in test validation and customer support at FDI company, working on access control and intercom products. Conducting tests, analyzing results, and providing technical assistance to clients.
About the role
- Customer Service Associate managing customer inquiries for the Servicemembers' Group Life Insurance program while delivering top-quality service. Role can be remotely performed but proximity to office is required for certain situations.
Responsibilities
- Provide information to policy holders, parents, spouses, and beneficiaries
- Receive, evaluate, and answer customer inquiries which are predominately routine but may require deviation from standard screens, scripts, and procedures
- Use computerized system for tracking, information gathering, providing information, referrals, routine transactions and/or troubleshooting
- Answer product, account, policy, and service inquiries, resolve problems, and promote products and services by responding verbally and/or in writing
- Assess needs and suggest/promote alternative products or services
- Handle most calls and transactions independently, escalate calls properly when appropriate
Requirements
- 1-3 years of directly related customer service experience and well-developed transaction processing experience
- College degree or equivalent business/military experience preferred
- Strong people skills with an ability to think like the customer
- A passion for delivering top quality service
- Proven record of dependability, punctual and reliable attendance is critical to the success of a fast moving, inbound service center
- Ability to learn and retain a significant amount of technical information in a relatively short period of time
- Receptivity to detailed performance feedback
- Proficiency with a keyboard and window-based applications, including Internet
- Proven self-motivation skills
- Active listening skills
- Excellent oral and written communication skills
- Ability to excel in a team environment, as well as work well independently
- Excellent organization and prioritization skills
Benefits
- Medical, dental, vision, life insurance, disability insurance
- Paid Time Off (PTO), and leave of absences, such as parental and military leave
- 401(k) plan with company match (up to 4%)
- Company-funded pension plan
- Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
- Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
- Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs
- Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service
- Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance
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