Agent managing complex customer inquiries in energy, focusing on documentation and resolution. Supports customers with solar installations and electrical connections while ensuring quality service.
About the role
- Customer Service Representative delivering exceptional support for billing and service requests at Liberty Utilities. Handling high-volume inbound calls in a fast-paced environment.
Responsibilities
- Manage high-volume inbound calls, efficiently addressing customer inquiries and resolving concerns related to billing, service requests, and account issues
- Process payments, credit card transactions, and applications for new utility service, ensuring accuracy and timeliness
- Generate and manage service orders, providing customers with updates on service requests
- Maintain accurate records of customer interactions and transactions, ensuring a high level of attention to detail
- Handle routine cash drawer management and balance transactions at the end of each day
- Perform other responsibilities as requested by leadership to support overall team objectives
Requirements
- High school diploma or equivalent required
- 3+ years of experience in a call center or high-volume customer service environment
- Bilingual in English/Spanish required
- Ability to manage a large volume of calls with professionalism, patience, and efficiency
- Strong communication skills, both verbal and written, to interact effectively with a diverse customer base
- Previous cash handling experience is a plus
- Empathy, problem-solving skills, and a positive attitude to help create an exceptional customer service experience
- Valid state driver's license
Benefits
- Collaborative environment with a genuine flexible working policy
- 401k Plan with matching
- Share purchase/match plan
- Leadership Development Program
- Volunteer paid days off
- Employee Assistance Program
- Achievement fund
- Free parking
- Variety of Health & Wellness programs
- Discount and Perks program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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