Customer Service Coordinator supporting smooth order processing across assigned lines in a fast - paced environment. Requires strong communication, organization, and problem - solving skills.
About the role
- Logistics Customer Service Representative at Nucor responsible for developing relationships with transport companies. Managing inquiries and maintaining logistics software in a dynamic environment.
Responsibilities
- Develop and maintain relationships with transportation companies and shipping contacts to optimize goods movement
- Answer and manage high-volume phone and ticket queues for incoming inquiries
- Maintain documentation, change control records, and agreements related to business systems, customer support, and logistics software
- Conduct TMS system audits and communicate proactively with delivery points
- Administer freight rates and analyze data
- Review carrier scorecards and assess key performance indicators for vendor partners
- Analyze transactions and resolve problems through reports, phone, and email communication with commercial, shipping, and vendor partners
- Travel to US-based locations as needed to support business needs and projects
- Uphold safety policies, practices, procedures, and housekeeping standards at all times
Requirements
- Associates degree in Business, Supply Chain or relevant field and or two years of logistics, dispatch, shipping experience in a relevant role
- Intermediate to advanced computer skills
- Exceptional customer service and ability to build long-term partnerships
- Ability to take ownership, drive process improvements, and deliver on commitments
- Bachelor’s degree in business or communications or related fields (preferred)
- Experience with Excel formulas and Power BI dashboards (preferred)
- Experience in North American interstate and/or cross border truck freight planning/execution, knowledge of LTL or parcel shipping (preferred)
- 5 years of experience in logistics, dispatch or shipping (preferred)
- Experience in steel manufacturing or scrap metal industry (preferred)
- Experience with web-based Transportation Management Systems (TMS) (preferred)
- Experience with DOT regulatory compliance (preferred)
- Experience with process optimization and business process improvement projects (preferred)
Benefits
- Medical, vision and dental are just the beginning.
- Bonus Program
- Profit Sharing
- Stock Plan
- Retirement Savings
- Credit Union
- Vacation and Holiday Pay
- Scholarship and Tuition Reimbursement
- Unlimited Growth Potential
- Free Financial Planning / Assistance via Insight Financial
- Free Teammate Parking (Cincinnati Office)
- On-site Health Clinic (Cincinnati Office)
- On-site Cafeteria (Cincinnati Office)
- On-site Gym (Cincinnati Office)
- On-site Laundry Service (Cincinnati Office)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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