Coordinador de Procesos Operativos y Automatización en fintech, asegurando calidad de datos y KPIs operativos. Colaborando entre Collections, Tecnología y áreas estratégicas para maximizar la eficiencia operativa.
About the role
- Product Manager optimizing collections and recoveries strategy at Carmoola, transforming car finance experience through data-driven insights and innovative processes.
Responsibilities
- Designing and owning the end-to-end collections and recoveries strategy, from early-stage arrears through to late-stage recoveries and external partnerships. Working with engineers to deliver these features.
- Building scalable processes and playbooks that balance customer care, operational efficiency, and commercial outcomes.
- Delivering results by driving repayment performance, reducing arrears rates, and optimising recovery strategies.
- Establishing and managing relationships with external agencies, technology providers, and other partners critical to collections and recoveries.
- Building out, and leading a high-performing squad while embedding a culture of accountability, empathy, and continuous improvement.
- Using data, AI, and customer insights to identify trends, inform strategy, and continuously improve processes.
- Ensuring all activities meet regulatory, legal, and compliance standards, with a strong focus on the fair treatment of customers.
- Partnering closely with risk, operations, and customer support to integrate collections learnings into the broader customer journey and company strategy.
- Acting as a senior voice in the business on credit performance, ownership of these metrics, and providing regular updates to leadership and contributing to long-term planning.
Requirements
- Experience of delivering results in a fintech, digital consumer product, or AI company.
- Proven leadership ability to build, inspire, and scale high-performing teams, with a track record of driving results.
- Solid foundation in product, data, and AI, with experience using AI or building AI processes to drive efficiency and impact.
- Open and collaborative — you work cross-functionally, blending analytics with operational delivery, and naturally bring others along with you.
- Structured thinker — you impose clarity on complex, ambiguous problems and navigate uncertainty with a clear, methodical approach.
- Fast learner and self-starter — you pick up new tools, strategies, and concepts quickly and independently.
- Thrives in fast-paced, complex environments — you’re comfortable with ambiguity and figure things out as you go.
- Organised and deadline-driven — you manage multiple priorities and consistently deliver high-quality results.
- Positive, high-energy problem-solver — you stay solutions-focused and maintain momentum even under pressure.
- Genuine excitement for Carmoola’s mission and the chance to shape the future of how people get on the road.
Benefits
- Competitive salary range of £80-£100k
- Hybrid working: 3 days a week in our London office, in the heart of beautiful Primrose Hill
- A high-impact role with room to grow. You'll own a core area of our business – with the opportunity to shape and expand the role over time by delivering real results and unlocking new opportunities.
- A culture of trust, kindness and ownership. We move fast, support each other, and enjoy the ride.
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