About the role

Proactive Product Delivery Manager driving internal and external adoption of Kraken Flow. Collaborating with internal users and teams to resolve roadblocks and enhance product utilization.

Responsibilities

Collaborate closely with Client Delivery Leads and the wider Delivery team to help them with our product adoption
Drive a greenfield product adoption internally, but also externally with our utility clients
Manage the user engagement program of KrakenFlow, community building and working closely with product marketing
Liaise with our clients, engineering and others to identify how best to manage product adoption. You’ll spot problems, take ownership and see them through to resolution.
Participate in strengthening the overall product group in close collaboration with your globally distributed team of fellow PMs.
Work with stakeholders to align product goals with business objectives and customer needs.
You’ll work in an international team with people from timezones between the US and New Zealand. Collaboration with other team members in other timezones will be frequent. You will have occasional out of hour calls with teams, and you should be familiar and comfortable working asynchronously.

Prior experience in product management is required (a minimum of 3 y.e.)
Excellent stakeholder management skills with either internal or external stakeholders
Experience in-app onboarding journeys and in-app feedback is a plus
Experience in building workflow engines and automation tools or low-code tools is a plus
A background in software engineering is a plus
You understand the value in documentation for scalability and collaboration
Excellent written and verbal English communication skills, capable of interacting with individuals at varying levels of technical expertise.
A confident communicator, comfortable collaborating with international teams to achieve global objectives.
A self-starter with a proactive approach, who sees problems and feels compelled to solve them, can self-learn, and engages with various people in the business to understand global operations.
Highly organised, methodical, and clear in ensuring projects progress smoothly from inception to completion. Demonstrated ability to manage products from conception through to launch.
Adaptability to thrive in a dynamic, ever-changing environment. Experience in a fast-paced start-up or scale-up setting is advantageous.
Willingness to roll up your sleeves and dive into tasks, from doing your own data analysis, mocking up prototypes, or exploring our logging system.
We’re looking for people with a variety of skills and experience to build our team, so if you fit some (and not all) of the criteria, please do apply.

If this sounds like you then we'd love to hear from you.
We want to ensure you have all the tools and environment you need to unleash your potential.
Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can.
As an equal opportunity employer, we do not discriminate on the basis of any protected attribute.
Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.