Portfolio Manager managing Financial Solutions portfolio at Swiss Re. Involvement in financial data analysis and risk management collaboration.
About the role
- Manager, Solutions Consulting facilitating client onboarding at leading AI video platform, Synthesia. Spearheading pilot projects and ensuring customer engagement with tailored experiences.
Responsibilities
- Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.
- As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
- Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
- **Job Description**
- The Services Manager at Synthesia will spearhead our pilot projects and onboarding processes, ensuring that new clients are seamlessly integrated into our platform. This role is critical in helping customers leverage the full potential of Synthesia’s offerings through tailored onboarding experiences and strategically planned pilot projects. The Services Manager serves as a strategic link between Synthesia’s clients and our internal teams, advocating for client needs and driving exceptional service delivery.
- **Key Responsibilities:**
- **Proof of Value:** Design, implement, and oversee pilots to showcase the strategic value of Synthesia’s solutions, ensuring alignment with client expectations and business outcomes.
- **Customer Onboarding:** Manage the comprehensive onboarding process, coordinating with cross-functional teams to ensure a smooth transition and optimal client experience.
- **Collaborative Team Leadership:** Work closely with Sales, Customer Success, Product and other teams to align onboarding and pilot strategies with broader business goals.
- **Strategic Engagement:** Develop and refine onboarding and pilot methodologies further to enhance client engagement and adoption. Use insights from client interactions to drive continuous improvement and innovation in service delivery.
- **Performance Metrics:** Develop key performance indicators for the onboarding and pilot phases to monitor success and identify opportunities for improvement.
- **Feedback and Adaptation:** Collect and analyze feedback to enhance service offerings and client satisfaction. Adjust strategies and processes based on feedback and business needs.
- **Qualifications:**
- Bachelor’s degree in Business, Management, Computer Science, or related field. Master’s degree or relevant certifications are advantageous.
- Proven track record in managing services within a SaaS environment. Leadership experience with an ability to mentor and guide teams in a dynamic, fast-paced environment.
- Strategic thinker with an ability to translate client needs into actionable plans to drive customer satisfaction and business growth. Experience in applying data-driven insights to improve content effectiveness.
- Strong project management skills, with the ability to lead complex projects and meet deadlines. Experienced in CRM systems, preferably Salesforce, for tracking and analyzing client engagement data.
- Exceptional interpersonal and communication skills, capable of engaging with clients and internal teams at all levels, using engaging multimedia content.
Requirements
- Bachelor’s degree in Business, Management, Computer Science, or related field
- Proven track record in managing services within a SaaS environment
- Leadership experience with an ability to mentor and guide teams
- Strategic thinker translating client needs into actionable plans
- Strong project management skills leading complex projects
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Logistics and Network Analysis Manager at Owens Corning developing performance metrics and improving 3PL operations in Toledo, OH. Leading initiatives for efficiency and compliance in warehouse functions.
Delivery Manager leading and enabling high - performing Delivery teams for Pinewood.AI's Automotive Intelligence Platform. Focused on customer outcomes and value realization in the automotive industry.
Property Manager responsible for relationships with tenants and owners. Coordinating move - ins and overseeing property management processes for U.S. based clients.
Client Due Diligence Manager optimizing onboarding processes for global payments solutions provider. Ensuring compliance and managing client relationships effectively.
North America Region Manager responsible for driving market growth and establishing presence at a biotech company. Leading regional expansion efforts in the North American market.
FCAL Development Manager responsible for driving growth across Malaysia and Thailand. Managing key accounts and providing technical market support in the calibration industry.
Assistant Manager overseeing business processes and management in Pasay, Metro Manila. Driving strategic decisions and efficiency improvements in a challenging environment.
Lead Assistant Manager overseeing training program requirements at EXL. Responsible for coaching trainers and analyzing training effectiveness.
Senior Manager responsible for managing compliance status for business verticals regarding audits and statutory requirements. Ensuring adherence to client contracts and internal policies.