Operations Analyst responsible for enhancing operational performance and customer experience at ANZ's customer contact hub. Collaborates on improvement plans and monitors effectiveness for sustained impact.
About the role
- Process Operations Specialist at U.S. Bank assist with daily Swap work and communicate with teams. Involves adapting to new swap functions and managing daily responsibilities in finance.
Responsibilities
- Assist with Swap work daily for the floor
- Open to testing new swap functions
- Communicate via Teams and Email to explain requests and requirements
- Allocate time and resources wisely to finish SLAs
- Contact Clients/Broker for issues
Requirements
- Bachelor's degree in accounting or finance, or equivalent work experience
- Two to four years of experience in accounting or finance activities
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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