Operations Analyst responsible for enhancing operational performance and customer experience at ANZ's customer contact hub. Collaborates on improvement plans and monitors effectiveness for sustained impact.
About the role
- Operations Analyst at Southern Glazer’s managing costs and operational efficiencies. Collaborating with leadership to recommend improvements and track initiatives in beverage distribution.
Responsibilities
- Perform reconciliation & variance analysis of monthly operations expenses
- Generate weekly and monthly Operations metrics, including data gathering and entry; reports include Annual Operating Budget, Monthly Operating Forecast, Monthly Financial and efficiency metrics
- Assess future risk, opportunities, and effectiveness; translate results into meaningful solutions to enhance decision-making; present findings to various levels of leadership
- Create, monitor, and maintain metrics and key performance indicators, identifying resulting risks and opportunities
- Review data capture processes and procedures; recommend modifications to systems to ensure all relevant metrics data elements are collected as a part of defined standard operational procedures
- Audit and confirm the validity and accuracy of all data being reported data
- Provide cost/benefit analysis for various projects, as needed
- Perform other related duties as assigned
Requirements
- Bachelor s Degree and three years of experience or equivalent education and related experience
- Proficient in Microsoft Office Suite
- Strong organization, multi-tasking and time management skills
Benefits
- comprehensive medical and prescription drug coverage
- dental and vision plans
- tax-saving Flexible Spending Accounts
- disability coverage
- life insurance plans
- 401(k) plan
- tuition assistance
- wellness program
- parental leave
- vacation accrual
- paid sick leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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