Director of Workplace Operations at Campus overseeing the strategy and execution of multi - site office management in New York City. Ensuring exceptional employee experiences and operational excellence.
About the role
- Operations Analyst responsible for enhancing operational performance and customer experience at ANZ's customer contact hub. Collaborates on improvement plans and monitors effectiveness for sustained impact.
Responsibilities
- Analyse operational performance data to identify performance outliers, trends, and root causes impacting customer experience and efficiency.
- Partner with hub leaders to design and implement improvement plans that address performance gaps and uplift capability.
- Support workforce planning and dimensioning activity, ensuring resourcing aligns with demand and service expectations.
- Track, measure, and report the impact of initiatives, providing clear insights into operational effectiveness.
- Provide day-to-day performance support to operations leaders through timely reporting and actionable recommendations.
- Collaborate with the Insights & Analytics team to ensure consistency of reporting and data interpretation while maintaining an operational focus on actionability and execution.
- Translate tools and models that make operational data accessible and easy to use for frontline leaders.
- Contribute to governance forums, sharing insights and updates on performance improvement outcomes.
Requirements
- Contact centre operations across voice and assisted digital (IVR, chat, messaging), including routing, queues, staffing impacts, and quality frameworks.
- Proven experience in an operations or business analyst role, ideally within a contact centre or customer operations environment.
- Strong analytical and problem-solving skills with the ability to translate data into operational action.
- Experience with performance measurement frameworks, process mapping, and continuous improvement methodologies.
- Advanced Excel and/or data visualisation skills (e.g., Power BI, Tableau).
- Strong stakeholder management and communication skills, with the ability to influence across teams and geographies.
- High attention to detail and comfort working in a fast-paced, changing environment.
Benefits
- Access to health and wellbeing services
- Discounts on selected products and services from ANZ
- Flexible working arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Talent Operations Specialist at Verse Medical managing candidate experience and logistics during hiring. Ensuring operational excellence for recruitment processes in a hybrid model.
Operations Supervisor at Woodward providing team support for production targets and resource management. Collaborating to enhance operational efficiency and improve production systems in a manufacturing environment.
Maintenance Operations Manager overseeing the entire maintenance function at Etex's Bristol plant. Ensuring safety, efficiency, and reliability while developing a high - performing team and driving continuous improvement.
Operations Support role maintaining facilities, vehicles, and equipment for agricultural solutions provider. Responsible for loading, unloading, and operational safety in Sandusky, MI.
Manage delivery drivers and warehouse team at Nutrien. Oversee operations, maintain inventory, and ensure compliance in Creswell, NC.
Warehouse Operations Coordinator managing product warehousing and inventory checks. Ensuring compliance with industry regulations and managing housekeeping.
Operations Support maintaining equipment and vehicles to company standards at Nutrien. Involves general maintenance, operating machines, and ensuring safety compliance in Leipsic, OH.
Senior Business Systems Analyst at Trimble managing Kantata PSA platform for global professional services efficiency. Role bridges operations and leadership to enhance revenue forecasting and project management.
Operations Support role performing fertilizer delivery and equipment maintenance at the J.R. Simplot Company. Involved in recordkeeping, loading, delivery, and monitoring product application at the facility.