Hybrid Director, Program Design – Processes and Operations

at Pfizer

• Job title: Director, Program Design – Processes and Operations
• Job type: Full Time
• Experience level: Lead
• Salary: $162,900 - $261,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, New York City, United States

About the role

• Director overseeing governance and operations for enterprise-wide Patient Services. Ensuring high standards in program development and vendor relationships with cross-functional leadership.

Responsibilities

• Oversee the governance and operations of all enterprise-wide Patient Services capabilities
• Ensure patient support program development and ongoing operations are executed at a high-standard
• Guide the centralized quality design standards and operations functions
• Facilitate relationships with third-party vendors to ensure they meet quality, compliance, and productivity standards
• Oversee data acquisition and integration, developing strategies for acquiring data
• Facilitate the vendor selection and vendor RFP process
• Champion and sustain a robust continuous improvement infrastructure allowing near real-time program improvements
• Execute optimal program design standards to scale patient services across Pfizer’s portfolio
• Consult and provide recommendations on effective organizational and operating models within patient services
• Identify and mitigate risks while adhering to established business practice documents

Requirements

• Bachelor’s degree required; advanced degree (MBA, MPH, etc.) preferred
• 8+ years’ experience in Biopharma Patient Services Strategy / Operations / Program Management, Strategy / Management Consulting, or related area required
• Demonstrated success in a highly fast-paced setting
• Significant depth in patient services vendor management, including patient services service level agreements (SLA)
• Strong project management and organizational skills with cross-functional teams of diverse colleagues
• Exceptional written and verbal communication skills, and prior experience in presenting to senior leaders
• Ability to receive and implement direction from senior colleagues to achieve meaningful outcomes and create business impact
• Commitment to receiving development and coaching from leadership

Benefits

• 401(k) plan with Pfizer Matching Contributions
• Pfizer Retirement Savings Contribution
• Paid vacation
• Paid holiday and personal days
• Paid caregiver/parental and medical leave
• Health benefits including medical, prescription drug, dental, and vision coverage