Director of Workplace Operations at Campus overseeing the strategy and execution of multi - site office management in New York City. Ensuring exceptional employee experiences and operational excellence.
About the role
- IT Operations Officer providing Level 1 IT support within ITW’s Information Technology team. Contributing to the delivery of reliable, high‑quality IT services across Australia/New Zealand.
Responsibilities
- Deliver high‑quality Level 1 support by managing and resolving incidents and requests in line with SLAs.
- Execute key repeatable processes such as onboarding/offboarding, device lifecycle management, access provisioning and knowledge‑base documentation.
- Work closely with internal teams, vendors, and IT leadership to resolve issues and support minor projects and operational initiatives.
- Identify ticket trends, recurring issues and opportunities to strengthen service consistency and cybersecurity hygiene.
Requirements
- Minimum experience in a Service Desk or similar support environment.
- Strong working knowledge of Microsoft 365, Windows OS, device management and remote support tools.
- Ability to follow, maintain and enhance standardised IT processes.
- Proven organisational skills and attention to detail, with confidence handling competing priorities.
- Clear, professional communication skills and the ability to build positive relationships across teams.
- A positive, can-do attitude, high integrity, and a commitment to continuous improvement.
- Relevant certifications (Microsoft, ITIL) or equivalent experience are advantageous.
Benefits
- Unlock Your Potential: We support your professional growth and career development.
- Collaborative Culture: Work alongside a friendly, supportive IT team that values innovation and reliability.
- Flexible Work Options: We understand life happens — flexible arrangements available.
- Competitive Compensation & Benefits: Enjoy a comprehensive benefits package tailored to support your wellbeing.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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