Customer Success Manager developing strong relationships with heat pump installers in the UK. Driving growth and supporting customer success while enhancing their business operations.
About the role
- Principal Tech Customer Success Analyst ensuring effective use of Syneos Health technology products. Providing insights and support for customer engagement and technology adoption across multiple business units.
Responsibilities
- Focuses on ensuring Syneos Health technology products and services can be leveraged effectively and provide value to both internal and external end-users and customers
- Provide analysis and strategic insight necessary to support the use of Syneos technology solutions
- Assist in providing information to identify emerging customer needs
- Analyze market trends and customer feedback to develop and support the implementation of technology-product driven strategies
- Develop and nurture strategic relationships with internal stakeholders and key external customers
- Act as a trusted advisor, understanding their business objectives
- Lead high-impact communication initiatives that ensure stakeholders are informed
- Support training and onboarding of product users
- Manage communication with internal and external product users
- Support the initial implementation, pilot, and pre-release implementation
- Utilize customer feedback, strategic insights, and detailed requirements to collaborate with product teams
- Influence product development cycles to ensure that offerings align with customer needs
- Advocate for customers by translating their priorities into actionable product enhancements
- Support the tracking of Customer Success, ROI, and KPI initiatives
Requirements
- Bachelor’s degree in business, Life Sciences, or Technology, or equivalent experience
- Experience in a technology-focused Customer Success role, preferably in the Life Sciences or a related field
- Self-starter who is proactive in their interactions and demonstrates excellent follow-through
- Excellent verbal and written communication skills to effectively interact with both external customers and internal teams
- Ability to quickly identify issues and develop effective solutions
- Technical skills required, as they relate to the use of the product or service
- Experience with utilization of technology, data, and analytics within the Life Sciences and Healthcare markets, including general technical aptitude and experience
- Accountability and personal organization are essential
Benefits
- Health insurance
- Career development and progression
- Supportive and engaged line management
- Technical and therapeutic area training
- Peer recognition and total rewards program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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