Customer Service Representative responsible for managing customer relationships and processing requests. Collaborating with departments for efficient order handling and timely issue resolution.
About the role
- Behavioral Health Specialist providing community-based support and developing Person Centered Plans for individuals with mental health and substance use challenges. Join RHA Health Services team to make a difference!
Responsibilities
- Responsible for the development, implementation, monitoring and revision to the Person Centered Plan in conjunction with the interdisciplinary healthcare team.
- Provide community based services to individuals, requiring the use of personal vehicle for transportation.
- Facilitating relationships and serving as a link between the company, parents, guardians, local agencies and the community.
- Minimizing the negative effects of psychiatric symptoms or substance dependence that interfere with the recipient’s daily living and personal development, providing supportive counseling.
- Supporting the client in the development of various skill building activities, including: daily and community living skills, socialization skills, adaptation skills, and behavior and anger management.
- Participating in a first responder on-call system available to consumers and/or his/her natural support network on a 24/7/365 basis; coordinates “first response" resources according to consumer need and the PCP.
- Performing Case Management functions of linking and arranging for services and referrals.
- Working closely with other clinical/professional staff to maintain communication and providing feedback, standardizing procedures and expediting PCP implementation.
- Ensuring that all initial and reauthorizations for services occur in a timely fashion.
- Monitoring utilization of service to ensure that it is effective, appropriate, and within the limits set forth in both rule, PCP, and the service authorization.
Requirements
- Education: NC Certified Peer Support Specialist
- Bachelor Degree (Not Human Services field) & 4+ years full-time experience with population served OR
- Bachelor Degree (in Human Services field) & 2+ years full-time experience with population served OR
- Master’s Degree or Higher & 1+ years full-time experience with population served.
- License, Provisional License, Certificate, Registration, Permit issued by governing board regulating human service profession.
Benefits
- Payactiv: early access to the money you’ve earned from hours you’ve already worked, before payday!
- Employee perks and discount program : to help you save money!
- Paid Time Off (full-time employees only)
- Health/Insurance (full-time employees only)
- 401(k) retirement savings program
- Wellbeing Programs: Physical, Emotional and Financial
- Chronic Disease management programs for hypertension and diabetes (for qualifying employees)
- Training: Free CPR, first aid, and job-specific training opportunities *contract/contingent workers and interns do not qualify for any of the above benefits
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