Customer Services Specialist responsible for receiving customer inquiries and entering orders at Columbus McKinnon. Providing technical and product information while maintaining effective communication with sales managers and other teams.
About the role
- Payment Application Support Specialist ensuring reliable operations of payment applications for Central 1 Credit Union. Troubleshooting issues, supporting deployments, and client onboarding.
Responsibilities
- Ensure our payment applications run smoothly and reliably
- Troubleshoot issues, support deployments, and help clients onboard and integrate with Central1’s DFSP payment solution
- Provide advanced support for payment applications and related infrastructure
- Lead incident response and perform root cause analysis for system disruptions
- Collaborate with client support, development, and infrastructure teams to resolve incidents and implement solutions
- Assist clients with onboarding and integrating with Central1’s Digital Finance System Platform
- Set up project environments on MuleSoft and Azure
- Participate in software and OS upgrades
- Monitor system health and proactively resolve potential performance issues
- Conduct disaster recovery testing and ensure business continuity readiness
- Ensure all support activities comply with security and regulatory standards
- Document support procedures, configurations, and troubleshooting steps
- Provide 24x7 operational support as part of a rotating on-call schedule
Requirements
- 8+ years of experience in large-scale IT environments (Software Development, Software Support, or DevOps), preferably in banking or financial services
- Proven experience in application support, maintenance, and operational processes
- Strong ability to troubleshoot issues across software, infrastructure, security, and vendor platforms
- Excellent communication and customer service skills
- Good understanding of payment ecosystems, banking platforms, and financial transaction workflows
- Degree in Computer Science, Computer Engineering, or equivalent technical field
- Working knowledge of MuleSoft and cloud platforms, especially Azure
- Experience with real-time transaction systems, batch processing, and APIs
- Hands-on experience with MS SQL, MySQL, scripting/programming, and troubleshooting applications/systems
- Familiarity with monitoring/reporting tools (e.g., Dynatrace, Splunk)
- Knowledge of ITIL or similar support frameworks
- Understanding of mTLS and certificate management
Benefits
- Work-life flexibility
- Hybrid work environment
- Variable annual incentive plan
- Generous annual vacation allotment
- Top-notch flexible benefits plan including family building and gender affirmation
- Retirement Plan, matched contributions at 6%
- Access to a learning platform and educational assistance support
- Access to a virtual wellness platform
- Career development opportunities
- Wellness Flex Fund to support personal interest and activities
- Day off to volunteer in your community and other paid time off options
- Corporate discounts *subject to employment agreement
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