VS
Venn StrategiesDirector, Customer Success
Director of Customer Success at Venn leading strategy in customer success function. Building processes and driving measurable impact across retention, expansion, and customer advocacy.
About the role
- The full cycle of the client journey - online student recruitment campaign implementation, monitoring and optimisation, client consulting, enrolment verification, campaign renewal, and so forth
- Ensuring the continuation and growth of the collaboration with your clients, taking on sales responsibility
- Developing lasting relationships with the university representatives to better fulfil their marketing needs for student recruitment
- Using a variety of tools to manage the daily workload
Requirements
- Based in Monterrey, Mexico
- You preferably have a university degree in Business, Marketing or Communications (or any other relevant field)
- 2 years Work experience in a client-facing role such as sales/account management
- (Near) native level of English (both written and spoken)
- Good prioritization skills and working under pressure
- Negotiation and conflict resolution experience
- You are keen on developing yourself both professionally and as an individual
- Good communication and interpersonal skills
- Detail-oriented with notable analytical and critical thinking skills
- You are able to get in the shoes of prospective international students
- You are a team player, comfortable with an international environment, committed to both hard work and fun
Benefits
- Employee referral bonuses - Studyportals is always hiring and it’s just an extra chance to work with friends (and earn some extra cash!);
- An annual personal development budget, because personal growth is KEY!
- Reimbursement of your work-related travel costs
- An informal, entrepreneurial, international and flexible atmosphere where self-initiative is highly appreciated
- Possibility to grow along with a rapidly growing company
- The opportunity to help revolutionize the worldwide study-choice market
- A company environment that is serious about having fun with almost everything we do, including regular memorable team events and a wide range of games and activities during lunchtime or after work
- The opportunity to make our world a little better by increasing international access to education and be at the core of a study choice giant that the world education market is desperately waiting for
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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