KU
Client Success Manager at KUBRA leveraging innovative products to enhance customer satisfaction and drive business growth. Engaging with clients to manage relationships and deliver exceptional value.
About the role
- Cultivate and maintain strong relationships with strategic partners across Texas.
- Serve as the primary point of contact for partner inquiries, support, and engagement.
- Support partners from onboarding through renewal and design and implement effective onboarding processes for new partners.
- Conduct regular onsite visits to assess satisfaction and gather feedback.
- Execute a partner success strategy aligned with organizational goals.
- Identify opportunities for partner growth, collaboration, and retention.
- Deliver comprehensive training and resources to ensure successful product adoption.
- Act as a liaison between partners and internal teams to resolve issues promptly.
- Analyze partner data to identify trends, opportunities, and areas for improvement.
- Generate detailed reports on partner performance and success metrics.
- Collaborate cross-functionally with sales, marketing, and product teams.
- Provide support in resolving customer issues across the broader partner base.
- Occasionally work outside standard business hours and travel frequently for in-person visits.
Requirements
- Bachelor’s degree in education or a related field.
- 3+ years of experience as a preschool or elementary school teacher, preferably in a public school setting.
- Proven track record of initiative, grit, and self-motivation; resilient in the face of challenges.
- Passionate advocate for early childhood education.
- Excellent communication, presentation, and relationship-building skills—your customers love working with you.
- Strong analytical abilities with experience interpreting and acting on partner data.
- Highly organized and eager to explore new tools for project and task management.
- Preferred: experience in customer success, client services, or account coordination — ideally within education or edtech.
- Must be based in Texas (requires frequent in-person visits to customer sites).
- Availability outside of standard business hours, including some evenings and weekends, may occasionally be required to support partner needs.
Benefits
- Total compensation of $70,000–$75,000, plus bonus, stock options, and full benefits.
- Competitive base salary, plus bonus
- Equity through stock options
- Hybrid and flexible schedule
- Medical, Dental, and Vision insurance
- 401K plan with matching
- 3 weeks of paid vacation
- Winter Break during Christmas & New Year
- Family-friendly environment and culture that values work-life balance
- Access to learning and growth opportunities
- Meaningful work supporting early childhood development
Job title
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