About the role

  • Act as the lead relationship manager for a group of named channel partners, focusing on maximizing the revenue impact of your assigned book of business.
  • Design and implement strategies and processes to maximize partner revenue and satisfaction, actively working to minimize churn and identify cross-sell, up-sell, and new business opportunities.
  • Develop expertise in ActiveCampaign’s platform and solutions to effectively coach, support, and challenge partners to achieve greater sales and growth.
  • Partner with internal teams—including technical support, sales, marketing, and product—to proactively ensure all partner needs are being met and to collect crucial feedback for continuous program improvement.
  • Develop a deep understanding of each partner’s unique business model to recommend ActiveCampaign features and functionality that enable them to meet both their and their clients' objectives.
  • Liaison with the Partner Community and Advocacy team on targeted campaigns, engagement initiatives, and nurturing programs to increase partner participation and motivation.

Requirements

  • 5+ years of hands-on experience in SaaS customer success or account management, with a strong preference for channel sales or partner management.
  • Proven passion for providing an exemplary partner experience and building mutually beneficial and lasting relationships.
  • Demonstrated understanding and application of effective service, co-selling, and sales pipeline management strategies, including previous experience with forecasting.
  • Exceptional organizational and communication skills—both verbal and written—with the ability to serve as the voice of the partner internally.
  • Ambitious, consistent, and willing to try multiple avenues to achieve goals, coupled with a demonstrated ability to deal with rapid change and be a strong team player.
  • A professional interest in gaining or growing experience in the high-demand field of channel partner management.

Benefits

  • Comprehensive Health & Wellness: Top-tier benefits package that includes a fully-covered High Deductible Health Plan (HDHP), complimentary access to telehealth services, and a free subscription to Calm.
  • Growth & Development: Access to LinkedIn Learning, professional development programs, and career growth opportunities in a fast-growing organization.
  • Generous Paid Time Off: Recharge and take the time you need to maintain work-life balance with open PTO.
  • Total Rewards: Generous 401(k) matching with immediate vesting, quarterly perks with commuter and lunch benefits for hub based employees or a stipend for remote workers, and a four-week paid sabbatical with bonus after five years.
  • Collaborative Culture: Work alongside brilliant, passionate colleagues in an environment that values innovation, teamwork, and mutual support.

Job title

Partner Growth Manager

Job type

Experience level

Mid levelSenior

Salary

$115,200 - $158,400 per year

Degree requirement

Bachelor's Degree

Location requirements

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