Executive Director leading credit card balance growth and pricing strategies at USAA. Fostering team collaboration and data - driven decision - making in financial services industry.
About the role
- Director Customer Growth & Strategy leading key client relationships for AI platform. Building long-term partnerships and driving growth initiatives with major clients.
Responsibilities
- You will take ownership of our key accounts
- You will drive growth initiatives and ensure our customers get the most out of our AI platform
- You will build long-term partnerships and ensure both our customers and Plotdesk continue to grow
Requirements
- Several years of experience in strategic Account Management or Customer Success Management
- Proven track record in B2B sales, particularly in upselling and customer growth
- Excellent communication skills in German and English (negotiation-level)
- Experience managing enterprise clients and complex stakeholder structures
- Analytical mindset and the ability to make data-driven decisions
- Bonus: Experience with SaaS products or AI technologies
- Bonus: Experience with CRM systems and customer success tools
Benefits
- Hybrid workplace (office & remote)
- No-nonsense environment and plenty of autonomy
- Real opportunity to shape things — from customer strategy through product development to market expansion
- Exciting clients who want to use AI for more than just generating flashy images
- A team that pulls together — and that knows its meme game
- Budget for your professional development
- Your own MacBook (or pro hardware of your choice)
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