Hybrid Part-Time Customer Success Manager – PropTech, B2B, SaaS

at Spacewise

• Job title: Part-Time Customer Success Manager – PropTech, B2B, SaaS
• Job type: Part Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Zurich, Switzerland

About the role

• Customer Success Manager ensuring platform smoothness and high satisfaction for tenants and landlords at Spacewise AG. Leading onboarding, account management, and customer support efforts.

Responsibilities

• As a member of our Customer Success team, you’ll be at the heart of our operations, ensuring the platform runs smoothly every day.
• You’ll support both our customer groups - tenants and landlords - helping maintain high customer satisfaction and fostering the healthy growth of our customer base.
• Specifically, you will: Account Management: Manage your portfolio of accounts, ensure successful use of the platform and drive product adoption.
• You'll lead pilot projects and work closely with key accounts to support their growth.
• Identify potential risks, gather feedback regarding feature requests / bug escalation / UX/UI improvements.
• Onboarding: Assist with onboarding new clients, set up their accounts and portfolio.
• Demos & Trainings: Provide platform demonstrations and software trainings to the clients.
• Operations: Handle special cases related to invoicing and payment such as debt collection or refunds on the platform.
• Client expansion: Review the clients platform performance and help them to achieve their goals. Up- and Cross-selling of features.
• Customer Support: Provide top-notch support to both tenants and landlords and help us keep our customer satisfaction high.
• Answer customer enquiries that we receive via various channels (email, platform, telephone, help center, provide help with the user application and ensure that customer problems are resolved quickly and effectively.
• Customer service automation: Help us to continuously develop our customer service in order to maintain a high level of service quality even with a rapidly growing customer base.

Requirements

• You have drive, love to work in a fast-paced environment and familiarize yourself with new tools and topics.
• You have a hands-on mentality and are only satisfied when our customers are satisfied too
• You work accurately and efficiently
• You are very tech-savvy, solution-orientated and don't shy away from complicated problems
• You enjoy working with customers, you are helpful and open-minded and you communicate in a way that is appropriate to the target audience
• You have some practical experience in the online sector, ideally in customer service, sales or project management
• You like to work based on data and apply the findings to optimize operational key figures
• You have a relevant bachelor's degree, e.g. in business administration
• Your native language is German and you are fluent in English, French is a plus.

Benefits

• A very exciting, entrepreneurial environment that you help to shape yourself and in which you can grow quickly
• A highly motivated, young team, a very flat hierarchy
• A nice workplace in Zurich Seefeld a 100 metres from the lake
• Flexibility in your day to day working location
• Option to work remotely
• A career start in the proptech industry with the opportunity to establish your position in a fast growing company
• Ongoing coaching from the founder and managers - your personal development is important to us