MG
Mellon GroupCall Center Supervisor
Call Center Supervisor managing performance and operations of the team. Leading service delivery in an electronic transactions and telecommunication company.
About the role
- Contact partners (restaurants) that have recently experienced a decline in activity to re-engage them with the app, helping them secure new orders and boost sales.
- Offer promotional campaigns, discount coupons, menu setup and any other necessary support to increase their visibility on the platform.
- Recommend affordable promotional investments.
- Manage and overcome leads' objections to close sales.
Requirements
- High school diploma or equivalent;
- Ability to work in a remote/home-office model;
- Maintain an adequate home-office workspace (desk, chair and a quiet environment);
- Reside in São Paulo / Greater São Paulo;
- Availability to work on-site at the Vila Olímpia office when required by the company/leadership;
- Wired internet connection with at least 10 Mbps (no Wi‑Fi);
- Mobile phone with SIM card and good signal reception for receiving SMS;
- Ability to use multiple work platforms (Zendesk, WhatsApp, phone, chat and Microsoft Office);
- Experience in sales/customer service.
Benefits
- Meal allowance;
- Dental care;
- Childcare assistance (children up to 24 months);
- Transportation voucher;
- Life insurance;
- Bonus;
- TotalPass (wellness benefit);
- Discounts on courses, university tuition and theme parks.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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