Hybrid Operations Team Lead – Global Business Services

Posted 2 weeks ago

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About the role

  • Build strategic relationships with underwriting and operations leadership teams while maintaining exceptional quality standards
  • Lead performance delivery against timeliness, quality and efficiency metrics, with a continuous improvement mindset
  • Develop talent by recognizing team members' skills, guiding their professional growth, and delivering effective training programs
  • Drive process innovation by collaborating on Standard Operating Procedures, system enhancements, and process improvement initiatives
  • Ensure compliance by adhering to and monitoring operational risk controls and requirements
  • Foster cross-functional collaboration to reinforce the 'Winning as One' philosophy and expand the team's knowledge base
  • Manage resources effectively by determining staffing needs and participating in recruitment processes
  • Execute projects to successful completion as assigned
  • Coordinate global teamwork by facilitating collaboration across different cultural contexts and time zones

Requirements

  • University degree (4-year) with a strong business component or equivalent experience
  • Minimum 5 years of relevant experience in insurance operations or related fields
  • Knowledge and understanding of commercial insurance principles and practices
  • Demonstrated leadership abilities with effective communication skills
  • High proficiency in Microsoft Office applications (Excel, Word, PowerPoint)
  • Proven ability to plan, prioritize, and monitor team workloads effectively
  • Demonstrated success working collaboratively in a global matrix environment
  • Cultural sensitivity and ability to work effectively with internationally diverse teams

Benefits

  • Hybrid work model with expectation to be in the office at least three days per week

Job title

Operations Team Lead – Global Business Services

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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