Operations Team Lead developing and empowering teams in insurance operations at Swiss Re Corporate Solutions. Driving process efficiency, compliance and exceptional support across underwriting functions.
Responsibilities
Build strategic relationships with underwriting and operations leadership teams while maintaining exceptional quality standards
Lead performance delivery against timeliness, quality and efficiency metrics, with a continuous improvement mindset
Develop talent by recognizing team members' skills, guiding their professional growth, and delivering effective training programs
Drive process innovation by collaborating on Standard Operating Procedures, system enhancements, and process improvement initiatives
Ensure compliance by adhering to and monitoring operational risk controls and requirements
Foster cross-functional collaboration to reinforce the 'Winning as One' philosophy and expand the team's knowledge base
Manage resources effectively by determining staffing needs and participating in recruitment processes
Execute projects to successful completion as assigned
Coordinate global teamwork by facilitating collaboration across different cultural contexts and time zones
Requirements
University degree (4-year) with a strong business component or equivalent experience
Minimum 5 years of relevant experience in insurance operations or related fields
Knowledge and understanding of commercial insurance principles and practices
Demonstrated leadership abilities with effective communication skills
High proficiency in Microsoft Office applications (Excel, Word, PowerPoint)
Proven ability to plan, prioritize, and monitor team workloads effectively
Demonstrated success working collaboratively in a global matrix environment
Cultural sensitivity and ability to work effectively with internationally diverse teams
Benefits
Hybrid work model with expectation to be in the office at least three days per week
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