Operations Work Lead Senior providing hands - on operational support within PNC's CCLO Centralized Booking. Accountable for workflows, leadership, and process improvement in a fast - paced environment.
UB
Hybrid Operations Group Manager – Global Delivery and Strategic Engagement
Posted 4 months ago
About the role
- U.S. Bank operations manager leading external workforce strategy, stakeholder engagement, and enterprise adoption. Manages partnerships, RFX coordination, and global capability outreach.
Responsibilities
- Serve as the strategic engagement lead and SME across the team, representing the function in executive meetings and enterprise forums
- Drive internal communications and marketing efforts to promote external workforce initiatives and adoption
- Coordinate product and service demonstrations to internal stakeholders and potential partners
- Monitor and report on industry trends and market developments to inform strategy and positioning
- Lead RFX coordination efforts in partnership with Enterprise Procurement & Partnerships (EPP)
- Build and manage a pipeline of strategic opportunities and partnerships
- Serve as a key partner to executive leadership, participate in high-level meetings, and act as a primary liaison for stakeholder engagement
- Travel internationally up to 25% to support global capabilities and relationship-building
- Act as a likely successor position and play a critical role in building the pipeline of future opportunities and partnerships
Requirements
- Management/supervisory experience
- 10 or more years of banking or other relevant experience
- Ability to travel internationally up to 25% of the time
- Bachelor's degree in Business, Finance, Accounting or relevant field (preferred)
- Proven experience working within a Global Capabilities Center (GCC) or captive model (preferred)
- Strong executive presence and ability to influence at senior levels (preferred)
- Demonstrated success in strategic planning, stakeholder engagement, and change adoption (preferred)
- Experience with internal communications, marketing, or stakeholder engagement strategies (preferred)
- Strong analytical, decision-making, and problem-solving skills (preferred)
- Considerable tact, diplomacy and people skills (preferred)
- Ability to comply with U.S. Bank policies and procedures and pass background checks; may be subject to FINRA, NMLS, Reg Z, Reg G, OFAC, NFA, FCPA, Bank Secrecy Act, SAFE Act or federal guidelines
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution and pension
- Hybrid/flexible schedule (in-office expectation of 3 or more days per week)
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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