About the role

Operational Director driving alignment and efficiency across Technology and Security functions within a rapidly expanding company. Act as a strategic partner to CIO/CISO delivering on organizational goals.

Responsibilities

Organisational Design & Career Frameworks
Develop and maintain career paths for IT and Security teams.
Define roles, responsibilities, and maturity levels (junior → senior → lead → head).
Align with corporate grading and competency frameworks.
Maintain the organisational structure and role model as a single source of truth.
Resource Planning & Team Coordination
Lead centralised workforce and capacity planning across all functions.
Coordinate hiring forecasts and align headcount plans with budget and strategy.
Collaborate with HR and functional leaders to monitor performance and engagement.
Manage and optimise external workforce (contractors, vendors) ensuring quality and consistency.
Cross-Functional Alignment
Ensure seamless collaboration between IT, Security, Product, Engineering, and other departments.
Maintain and update the RACI model for cross-functional processes.
Support alignment of IT/Security initiatives with company-wide OKRs and priorities.
Contribute to the development and upkeep of operational playbooks and procedures.
Operational Rhythm & Reporting
Coordinate operational cadence: team meetings, planning sessions and reviews.
Oversee OKRs and KPIs across technology and security domains.
Prepare executive reports and dashboards for senior leadership.
Track compliance status, audit findings, and remediation progress.

5+ years of experience in operational or program management roles
Solid understanding of IT governance and performance frameworks.
Strong analytical and planning skills with focus on data-driven decisions.
Proven ability to collaborate effectively with senior stakeholders and cross-functional teams.
Core Competencies
Strategic execution & organisational design
Operational excellence & process optimisation
Cross-functional collaboration & communication
Data-driven leadership & reporting discipline
Change management & continuous improvement mindset

Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.