Licensed Insurance CSR providing advanced expertise in servicing and policy management in a growing software company. Managing escalated customer requests and acting as a knowledge resource for team members.
About the role
- Agent au service à la clientèle pour la perception des primes des différents produits chez Beneva. Assurer un service de qualité en répondant aux demandes des clients.
Responsibilities
- Provide quality customer service
- Answer incoming calls and respond to customer inquiries regarding payments
- Explain payment terms and correct errors
- Review payment files and propose payment agreements
- Assess whether contracts should be maintained
- Process requests for changes or refunds of payments
- Communicate with customers about outstanding balances
Requirements
- Vocational diploma or equivalent
- Minimum of 1 year of relevant customer service experience
- Proficiency in French, both spoken and written
- Excellent communication skills
- Analytical and reasoning test required
Benefits
- Health insurance
- Defined benefit pension plan
- Flexible schedules
- Paid vacation
- Hybrid remote work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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