Hybrid NOC Monitoring and Support Specialist

Posted last month

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About the role

  • Monitor IT services and systems.
  • Provide first-line customer support for B2B clients.
  • Create and manage support tickets.
  • Perform basic database checks.
  • Document and pass on relevant information to the next shift.
  • Follow established processes to ensure service quality.

Requirements

  • Practical IT knowledge in areas like networking, cybersecurity, system monitoring or customer service.
  • Good incident response sense and ability to act with urgency.
  • Fluency in English (spoken and written) for effective communication with our international team.
  • Good communication, initiative skills and a customer-focused mindset.
  • Strong attention to detail and ability to follow procedures.
  • Ability to multitask and adapt to changes.

Benefits

  • Flexible Work – Hybrid or fully remote options based on your location.
  • Team Gatherings – Annual company events and team activities.
  • Career Growth – Training bonuses for AWS certifications and other learning opportunities.
  • Performance Bonuses – Company-wide annual bonus program.
  • Referral Rewards – Earn up to €1,000 for referring new hires.

Job title

NOC Monitoring and Support Specialist

Job type

Experience level

Mid levelSenior

Salary

€1,400 - €1,800 per month

Degree requirement

No Education Requirement

Tech skills

Location requirements

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