Complaints Analyst investigating and responding to customer complaints for Coinbase. Collaborating with legal teams and optimizing internal processes for a growing crypto platform.
About the role
- NOC Specialist at Arctiq responsible for monitoring and maintaining network infrastructure. Analyzing alerts, troubleshooting outages, and collaborating with engineers for performance optimization.
Responsibilities
- Monitor and analyze network, systems, and services for performance issues, outages, and security concerns in real time.
- Respond to and troubleshoot incidents, escalating to senior engineers or other teams when necessary.
- Use diagnostic tools and established processes to investigate and resolve service disruptions.
- Collaborate with Network and Infrastructure Engineers to plan and implement proactive monitoring, automation, and performance optimization.
- Work directly with customers to support investigations, resolve issues, and provide timely updates.
- Contribute to the development and enhancement of operational processes, policies, and standards.
- Maintain accurate documentation of incidents, troubleshooting steps, and resolutions.
- Work non-traditional hours and participate in a 24x7 on-call rotation to ensure continuous support.
Requirements
- One or more years in an IT infrastructure, network operations, or technical support role.
- Demonstrated expertise in one or more of the following: network monitoring and troubleshooting, infrastructure operations, systems administration, or incident response.
- Strong understanding of networking fundamentals (TCP/IP, DNS, routing, switching, firewalls).
- Experience with network/system monitoring tools (e.g., SolarWinds, Nagios, Splunk, or similar).
- Excellent oral and written communication skills.
- Ability to work effectively and collaboratively in a high-performance team environment.
- Strong commitment to customer service and operational excellence.
- Experience working in diverse technical teams or client-facing environments.
- Ability to work in a fast-paced, 24x7 environment and adapt quickly to changing priorities.
Benefits
- Excellent customer service and satisfaction
- Equal opportunity employer
- Accommodations available for interview process
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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