NE
Nord Anglia EducationOperational Analyst
Operational Analyst managing operational teams and overseeing services at The British College of Brazil. Organizing events and ensuring quality standards in operations and maintenance.
About the role
- Monitor and analyze network, systems, and services for performance issues, outages, and security concerns in real time.
- Respond to and troubleshoot incidents, escalating to senior engineers or other teams when necessary.
- Use diagnostic tools and established processes to investigate and resolve service disruptions.
- Collaborate with Network and Infrastructure Engineers to plan and implement proactive monitoring, automation, and performance optimization.
- Work directly with customers to support investigations, resolve issues, and provide timely updates.
- Contribute to the development and enhancement of operational processes, policies, and standards.
- Maintain accurate documentation of incidents, troubleshooting steps, and resolutions.
- Work non-traditional hours and participate in a 24x7 on-call rotation to ensure continuous support.
Requirements
- One or more years in an IT infrastructure, network operations, or technical support role.
- Demonstrated expertise in one or more of the following: network monitoring and troubleshooting, infrastructure operations, systems administration, or incident response.
- Strong understanding of networking fundamentals (TCP/IP, DNS, routing, switching, firewalls).
- Experience with network/system monitoring tools (e.g., SolarWinds, Nagios, Splunk, or similar).
- Excellent oral and written communication skills.
- Ability to work effectively and collaboratively in a high-performance team environment.
- Strong commitment to customer service and operational excellence.
- Experience working in diverse technical teams or client-facing environments.
- Ability to work in a fast-paced, 24x7 environment and adapt quickly to changing priorities.
Benefits
- Excellent customer service and satisfaction
- Equal opportunity employer
- Accommodations available for interview process
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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