Senior Manager of Learning & Development at Rain, leading scalable CX learning strategies for internal teams and BPO partners.
About the role
- National Training Manager at Amplity leading training initiatives for sales and leadership teams. Overseeing onboarding, product training, and developing comprehensive learning curricula for client needs.
Responsibilities
- Lead and deliver training initiatives for the sales and leadership team
- Support Sales Managers with onboarding, initial product training, and client initiatives
- Partner with Amplity Learn and Sales Managers to deliver comprehensive learning curricula using technology and approved materials to meet client training needs
- Partner with National Program Director to develop supplemental training plans based on area needs and initiatives
- Provide training for Field Representatives, including new hires as well as high and low performers
- Partner with compliance Leads to reinforce compliance training if needed
- Support Amplity Management with Compliance reports and course completion reports
- Complete timely assessments for training needs, proposing and developing solutions to fill current and potential future learning and development gaps
- Provide timely updates and actionable evaluations on trainee performance to Amplity Management
- Stay abreast of training and development best practices and current trends in pharmaceutical and life sciences utilizing current advances in technology
- Additional responsibilities or assignments as identified by National Program Director
- Travel required as needed to attend client meetings, POAs, conduct in-person trainings, and support other training needs when applicable
Requirements
- Bachelor's degree from accredited college or university
- A minimum of 5+ years’ experience in the pharmaceutical/medical/life sciences industry
- Experience in a training role at either the corporate or regional level
- Effectively navigates complex challenges and escalates issues as needed to ensure timely resolution and alignment with organizational goals
- Understanding of adult learning principles
- Strong understanding of industry standards and regulatory requirements
- Ability to implement effective training programs utilizing a variety of methods, including e-learning, workshops, and coaching, to address diverse learning needs and drive performance improvement
- Exceptional organizational abilities paired with advanced project management expertise, ensuring seamless planning, execution, and delivery of complex initiatives while implementing streamlined processes to optimize efficiency and outcomes
- Excellent communication, presentation, and interpersonal skills
- Flexibility to cover multiple time zones as needed
- Skilled in technology, working with digital meeting platforms, Excel, PowerPoint, and other software programs as needed
- Pass all required product and compliance training
- Ability to travel in the field as needed and national, regional meetings as needed
- Valid driver’s license with safe driving record
- Previous pediatric and dermatology experience (preferred)
Benefits
- Competitive compensation
- Comprehensive benefits packages tailored to your role + location
- A supportive culture that fuels your soul + feeds your spirit
- A primarily remote work model for better work-life balance
- A diverse, equitable + inclusive workplace, so you can be your best self
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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