Bilingual Client Training Consultant providing training and support on Fidelity's technology platform. Ensuring clients are educated on using products and services effectively.
About the role
- Experienced instructional designer shaping impactful, scalable solutions to drive performance at U.S. Bank. Collaborating with stakeholders to create engaging, user-centered learning experiences.
Responsibilities
- Work as an experienced designer who owns end‑to‑end design work, turns raw SME input into engaging, well-structured learning, and improves existing solutions
- Builds full courses across modalities, introduces creative methods, and anticipates learner needs
- Leverage AI‑powered authoring, tagging, and analytics to speed iterations, personalize learning, and keep content current in the flow of work
- Consults with assigned clients, learning partners, and talent consultants to formulate training/learning solutions project objectives, scope, schedule, budget and resources for producing the project deliverables
- Designs performance-based and knowledge-based tests to measure participant understanding of program content
Requirements
- Bachelor's degree, or equivalent work experience
- Six or more years of relevant experience
- Thorough understanding of adult learning principles, practices, and learning sciences particularly in the areas of eLearning, curriculum development, multi-media development, and learning technology
- Thorough knowledge of instructional design and principles
- Ability to evaluate the effectiveness of training curricula, materials, and programs in light of business objectives
- Effective interpersonal, verbal and written communications skills
- Advanced degree preferred
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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