Onboarding Coordinator role to manage new employee integration at Essen Health Care. Overseeing onboarding tasks and ensuring compliance in a hybrid work environment.
About the role
- Mortgage Onboarding Specialist at Manulife helping customers navigate mortgage products and ensuring satisfaction. Role focuses on customer relationships and smooth transitions to new accounts.
Responsibilities
- Complete touchpoints with clients (inbound phone calls and outbound scheduled phone appointments)
- Respond to client inquiries via email and phone
- Provide resolutions to a range of customer inquiries around their Manulife One
- Review new Manulife One details with clients
- Utilize current established policies and procedures
- Collaborate with internal teams
- Support productivity expectations set for the role
- Submit client requested transactions
- Develop an understanding of Manulife products and policies
- Support organizational and team initiatives and incentives
Requirements
- 2-4 years previous industry or customer service experience preferred
- Strong customer service skills
- Experience using Microsoft Products (Outlook, Teams and Excel)
- Ability to work independently in a fast-paced environment
- Demonstrate passion for providing customer centric solutions
- Strong knowledge of mortgages
- Bilingual would be considered an asset but not required (English/French)
Benefits
- health, dental, mental health, vision insurance
- short- and long-term disability coverage
- life and AD&D insurance
- adoption/surrogacy benefits
- wellness benefits
- employee/family assistance plans
- retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- generous paid time off program including holidays, vacation, personal, and sick days
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Director of Customer Onboarding and Learning Enablement overseeing onboarding strategies and global training initiatives. Responsible for effective customer journey management and product adoption in AECO sectors.
Client Onboarding Specialist managing the onboarding of clients and ensuring compliance with regulatory standards at TP ICAP. Collaborating with client - facing teams to facilitate KYC and AML processes while providing high - quality client support.
Onboarding Manager focused on delivering exceptional experiences for new hires. Collaborating across teams to ensure a seamless onboarding journey that reflects company values and culture.
Onboarding Manager guiding customers and partners in their adoption of the Rossum platform. Key responsibilities include training stakeholders and customizing product setups for workflows.
Customer Onboarding Specialist configuring software solutions and guiding hotel companies through implementation. Collaborating with teams to enhance customer experience and ensuring technical support during projects.
Client Onboarding Manager responsible for the technical onboarding journey from Sales handover to go - live. Collaborating with clients and internal teams at Your Bourse to ensure smooth launches.
Customer Onboarding Analyst conducting training sessions for clients on the platform functionalities in São Paulo, ensuring understanding and successful implementation of services.
Client Onboarding Specialist at Talos managing technical onboarding for institutional clients and trading counterparties. Driving seamless connectivity and successful deployment of trading infrastructure.
Client Onboarding Specialist managing client onboarding and technical integrations for institutional clients. Working at Talos, a company providing trading technology for digital asset markets.