Hybrid Mid-level Customer Success Analyst – Partnerships

at LWSA

• Job title: Mid-level Customer Success Analyst – Partnerships
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• Customer Success Analyst at Vindi managing strategic partnerships and ensuring customer retention and growth through engaging services. Collaborating with cross-functional teams and driving customer success initiatives.

Responsibilities

• Manage a portfolio of strategic clients, ensuring engagement, retention and revenue expansion.
• Act as a consultative partner, gaining deep understanding of clients' businesses and proposing tailored solutions.
• Identify opportunities for upsell, cross-sell and expansion of use of Vindi's Payments Hub.
• Promote continuous adoption of Vindi's products and services, ensuring alignment with client objectives.
• Work closely with Product, Sales, Support and Operations teams to ensure a smooth and efficient customer journey.
• Lead executive rituals with clients, such as EBRs, action plans and strategic committees.
• Analyze usage data, performance KPIs and risks, proposing proactive corrective or improvement actions.

Requirements

• Previous experience in Customer Success, Post-Sales or Partner Management.
• Experience in SaaS companies, fintechs or payment providers is a strong plus.
• Analytical profile with ability to read data and extract insights.
• Clear, empathetic communication with the ability to influence executives.
• Experience with customer success methodologies (e.g., Success Planning, Health Score, NPS, QBR).
• Familiarity with tools such as Salesforce, Looker and Slack.
• Proactive with responsibility: active problem-solving attitude with a focus on business impact.
• Analytical capability for data-driven decision making.
• Clear, strategic communication adapted to different levels of interlocution.
• Effective collaboration with multidisciplinary teams (Product, Pricing, Sales, etc.).
• Customer-centric mindset with a focus on delivering value in every interaction.
• Organization, autonomy and a strong sense of prioritization to manage a complex portfolio.
• Genuine interest in technology, payments and innovation in the SaaS ecosystem.
• Business acumen, organizational skills and results-orientation.

Benefits

• Health insurance;
• Dental insurance;
• Meal voucher or food allowance;
• Childcare assistance;
• Transportation voucher or home office allowance;
• Profit-sharing program (PPR);
• Birthday day off;
• Life insurance;
• Wellhub (employee wellbeing program);
• Férias&Co (travel benefit);
• 6-month maternity leave and 20-day paternity leave;
• Flexible working hours;
• #Secuida - our Wellbeing Program;
• Partnerships with various businesses and institutions across education, healthcare, leisure, entertainment and more.