Customer Experience Manager at Allpress leading a team to deliver excellent service and improve systems. Fostering relationships with wholesale customers while managing customer inquiries and solutions.
About the role
- Technical Customer Advisor for Siemens PLM Support focusing on Solid Edge product. Documenting and resolving customer queries through IT ticket system and telephonic support.
Responsibilities
- First point of contact for our customers in Siemens PLM support for the Solid Edge product
- Documenting, analyzing and prioritizing customer inquiries and finding solutions in our IT ticketing system
- Handling inquiries and incident reports by phone and actively assisting customers in problem resolution
- Escalating more complex issues to higher-level support teams
- Installation, configuration and commissioning of end-user software
Requirements
- Completed vocational training or a degree in a technical field (e.g., technical product design, mechanical engineering) or an equivalent qualification
- Experience in a help desk or a related technical support role
- Strong customer and service orientation
- Knowledge of IT technologies (networks, servers, Windows operating systems) is desirable
- Strong communication skills in German and English
Benefits
- Mobile working, flexible hours or up to 20 days of workation per year – you decide where and how you work best
- A buddy will support you so you feel comfortable with us from day one
- Benefit from the MAIT Academy, external training and individual development tailored to your career path
- Our summer party, Welcome Days and company runs strengthen our cohesion and foster a culture of openness, innovation and true teamwork
- With your time credit account you can plan a sabbatical, individual parental leave or early retirement
- Referral bonuses, exclusive discounts for shopping, fitness, leisure and JobRad leasing await you at MAIT
- Whether a stress reliever or a break companion – your four-legged friend is welcome in our office routine
- At MAIT we warmly welcome people of every background, religion, identity, sexual orientation, age, disability and personal history
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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