Billing & Commercial Support Specialist managing billing operations and customer relations in a part - time role. Focused on invoice creation, customer data management, and support in receivable management.
About the role
- Customer Service Representative managing orders, inquiries, and complaints for Allnex. Collaborating with teams to ensure timely shipment and handling customer data accurately.
Responsibilities
- Manage customer orders, enquiries, and complaints with consistency, speed, and professionalism
- Process orders in ERP (SAP/AX)
- Coordinate internally with Sales/Business Units, Supply Chain, Credit, PSRA, and Logistics
- Monitor order fulfillment, track orders, and communicate delays or changes
- Maintain data integrity in the system
- Manage documentation requests and handle customer complaints
- Support process improvements and perform daily report checks
Requirements
- Minimum 2 years’ experience in customer service
- Knowledge of import/export shipping, preferably in a similar industrial field
- Proficient in SAP and Odoo (highly desirable)
- Willing to work in the Australia timezone (5AM–3PM)
- Bachelor's degree in any discipline
Benefits
- International working experience
- Tight-knit network of employees
- Strong team spirit
- Openness to new ideas
- Opportunities to grow and develop your career
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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