VG
Volkswagen GroupProduct Support Engineer – Powertrain
Product Support Engineer focused on quality monitoring for Audi vehicles. Supporting effective repair processes and technical analyses for the automotive industry.
About the role
- Take ownership of platform and product issues, working independently with customers to resolve platform and application development/deployment issues.
- Investigate, reproduce, and troubleshoot reported issues, identifying suitable solutions or root causes within our platform infrastructure and software.
- Manage all stakeholders by clearly communicating reported issues to the R&D team, Product Manager, and Customer Success Manager, ensuring effective cross-functional coordination.
- Work with minimal supervision, making independent decisions with discretion.
- Effectively manage your time, prioritizing daily tasks based on the severity of the problem and its business impact on the customer.
- Set and maintain customer expectations by adhering to Service Level Agreements and prioritizing reported incidents.
Requirements
- Are a high-energy professional who loves engaging with customers to solve their challenges;
- Hold a B.S. in Information Systems, Engineering, Computer Science, or equivalent.
- Have excellent communication skills, both written and verbal, in English.
- Are passionate about technology with strong problem-solving and analytical skills.
- Are well-organized, flexible, and able to keep track of your tasks.
- Have an understanding of and interest in programming languages, integration, relational databases, and/or public Cloud technologies (e.g., AWS, Azure).
- Have experience in a customer-facing technical support or consultancy role, or other relevant work experience (preferred).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
NI
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