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Pflegemanager educating and advising members in the field of health and social services. Focused on solutions for specific questions and representing interests to authorities.
About the role
- Member Solutions Assistant Manager overseeing all collection activities, ensuring compliance and staff management. Driving quality control and innovative solutions while fostering team excellence and results.
Responsibilities
- Overseeing all activities related to the collection of accounts
- Perform quality control checks on collection activities, ensuring accuracy and adherence to established standards
- Actively engage and motivate department staff to help foster a culture of excellence and results
- Effectively manage direct reports, showing proficiency in setting expectations, delegating, organizing work, and providing constructive feedback in a timely manner
- Lead all department operations in the absence of the Member Solutions Manager
- Lead on all member complaint resolutions
- Produce various monthly reports to support department operations and decision making
- Provide staff training and make recommendations to the manager regarding staff development opportunities/needs
- Produce and recommend inventive solutions to a wide range of new and unique situations
- Lead by example in collecting from members at all stages of delinquency, up to and including charge-off
- Demonstrate excellent service skills in all interactions with employees and members
- Actively participate in the direction of department and determination of work assignments
- Able to function as primary or back up in all areas of collections, such as real estate, bankruptcy and repossessions, as needed
- Participate in the monitoring and updating of department procedures, compliance and risk assessments and make recommendations for improvements
- Supervise department vendor management, including the on-boarding of new vendors and on-going due diligence requirements
- Proactively engage legal counsel when warranted
- Handle all administration functions of the Temenos Lifecycle Management Suite, including managing open support ticket items
- Represent the credit union in court or at industry meetings and training conferences, when applicable
- Partners with internal and external clients using excellent written, verbal, and interpersonal communication skills
- Advances multiple projects and responsibilities simultaneously
- Demonstrates commitment to SCU values
- Analyzes and overcomes objections; demonstrates collaborative teamwork and critical thinking skills
Requirements
- Two years of college or equivalent work experience
- Minimum of 6 years collections experience; at least 3 years in a credit union or other financial institution
- Minimum 3-year experience handling repossessions, bankruptcy, and mortgage collections. Including forbearance and foreclosure
- Minimum of 3 years as a people leader
- Keen eye for accuracy and attention to detail
- Comprehensive knowledge of local, state, and federal regulations such as the Fair Debt Collection Practice Act, UDAAP, Reg Z, and Bankruptcy laws
- Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Visio)
Benefits
- employee-paid medical benefits
- 401k matching
- generous time off, such as for volunteering and even to celebrate your birthday
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