Manager of Professional Services at i4pro ensuring client satisfaction and effective service delivery. Leading strategic account management and operational excellence in technology solutions for the insurance sector.
About the role
- Onsite Product Ancillary driving execution of revenue programs at Live Nation venues throughout the United States. Overseeing sales execution and optimizing staff training for ancillary product offerings.
Responsibilities
- Drive execution of ancillary revenue programs at the venue level
- Maximize onsite conversion
- Optimize sales staffing models
- Ensure seamless launch of ancillary programs in new or renovated venues
- Oversee onsite sales execution across all ancillary products
- Develop staffing models and manage ancillary product managers
- Build training programs, scripting, and sales incentives
- Implement and optimize sales technology
- Lead operational readiness for new venues and major renovations
- Partner with GMs to identify new revenue opportunities and remove operational bottlenecks
- Upsell Management using Ticketmaster for special projects and new initiatives
Requirements
- Working knowledge of local and regional markets
- Concert operations
- Computers (Windows environment, spreadsheet, databases, word processing)
- Guest relations
- Skilled in interpersonal communications
- Organizational concepts and financial knowledge
- Ability to delegate and follow up
- Relate to staff, guests, and clients positively
- Three to five years of experience in the concert industry
- Ability to walk and stand for long periods of time
- Ability to lift and carry objects up to 35 pounds
- Flexible Schedule (days/nights, weekends)
- High school diploma required
Benefits
- Medical, vision, dental and mental health benefits for you and your family
- Free concert tickets
- Generous paid time off including paid holidays, sick time, and personal days
- 401(k) program with company match
- Stock reimbursement program
- New parent programs including caregiver leave and baby bonuses
- Fertility, adoption, foster, or surrogacy support
- Career and skill development programs with School of Live
- Tuition reimbursement
- Student loan repayment
- Volunteer time off
- Crowdfunding match
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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