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About the role
- Manage the inaugural membership program for the Lucas Museum of Narrative Art. Oversee acquisition, engagement, and retention initiatives while ensuring an exceptional member experience.
Responsibilities
- Support the launch of the Lucas Museum’s inaugural membership program
- Oversee the strategic planning and execution of membership acquisition and engagement initiatives
- Acquire new members (local and national/international)
- Maximize member engagement through communications and events
- Ensure a best-in-class member experience to support the department’s membership revenue and retention goals
- Manage all membership campaigns across multiple channels, including direct mail, email, paid social, and onsite
- Supervise and mentor the Coordinator, Membership Experience (to be hired in 2026)
Requirements
- Bachelor’s degree preferred or equivalent experience
- 5+ years marketing and/or communications experience
- Membership experience at a museum or cultural institution
- Attention to detail and strong organizational
- Excellent interpersonal and communication skills, especially in writing
- Experience with marketing and event ideation and logistics
- Ability to create systems and processes
- Comfort with data and analytical
- Expertise with Tessitura (strongly preferred) or similar CRM
- Proficiency in Microsoft tools (Excel, Word, Teams, OneDrive, Planner)
- Experience working with email software such as Prospect 2 is a plus
- Experience using project management tools (Airtable, Trello, etc.) preferred
- Ability to work independently and in a collaborative team environment across multiple programs and departments.
- Demonstrated ability to prioritize and successfully execute competing tasks/projects in a fast-paced ever-changing environment
- Comfortable working in a startup environment
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