General Manager overseeing operations and team management for PXG retail stores. Focusing on customer experience, sales, and operational excellence in golf retail.
About the role
- Manager leading clinical project teams at ICON, a healthcare intelligence and clinical research organization focused on innovation and excellence. Overseeing study progress, client interactions, and team performance.
Responsibilities
- Recognize, exemplify and adhere to ICON's values which center around our commitment to People Clients and Performance.
- As a manager, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
- Travel (approximately 20%) domestic and/or international.
- Monitor, communicate, and provide support to direct reports for all key successes / failures, ensuring best practices are followed
- Proactively oversee and support team’s efforts in managing and tracking study progress, carrying out risk assessments, and driving client-beneficial outcomes to issues that may arise
- Work to enhance team tools and practices by actively recommending suggestions for improvements in efficiency and regular study progress to the Director, PM
- Maintain oversight of key studies and clients managed within their team. Ensure study timelines and major milestones are met
- Act as Client’s main point of escalation contact in all matters regarding central laboratory services, following up and responding to inquiries from Sponsors, Physicians, CRAs, CRO representatives, and all internal ICL departments
- Determine resource assignments for new business wins
- Provide feedback to Business Development team regarding key client activity
- Provide support to Business Development in matters pertaining to potential business wins. Activities shall include bid defense meetings, RFI and RFP responses, and resource allocation proposals
- Gather and collate sponsor requested metrics
- Review new or updated SOPs as they are published, to ensure they remain relevant, current, and are being followed. Recommend policies, procedures, and processes to ensure that a high level of QC and QA is maintained
- Recommend process improvements on best practices for communication and escalation and issue resolution
- Leads routine and recurring team meetings
- Leads routine and recurring 1-on-1 meetings with all direct reports
- Performs additional, relevant responsibilities as requested by management
Requirements
- Bachelor’s degree
- 6 to 9 years’ experience
Benefits
- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family’s needs.
- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
- Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.
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