Hybrid Manager I, Customer Support

Posted last month

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About the role

  • Manage the life of a TCSR (including but not limited to):
  • - Recruitment
  • - Technical Customer Support Representative motivation (Reward Process, Feedback Process etc.)
  • - KPI
  • - Performance reviews
  • - Quality Assurance
  • - Coaching, Mentoring and Training
  • - Workloads
  • - Resource Scheduling
  • - Performance related issues
  • Demonstrate effective communication skills, exhibiting a strong level of professionalism with focus on customer/employee satisfaction
  • Manage Compliment / Complaint / Customer Satisfaction Feedback
  • Manage Customer escalated issues / concerns
  • Participate in cross-functional and global meetings with management and key stakeholders
  • Provide necessary performance reporting for Technical Customer Support Representatives and management
  • Participate in Contact Centre related projects

Requirements

  • 3 - 5 + years' helpdesk experience
  • Have good working knowledge of computer configurations and operating systems
  • Excellent time management and organizational skills
  • Excellent communication skills and customer care skills
  • Ability to motivate technical staff and maintain a high level of enthusiasm among employees within the center
  • Previous knowledge of project work
  • Good people skills (motivating, teaching, coaching)
  • Language Skills: Fluent in English (written & oral)
  • Desirable to have any of the following languages: Spanish, Italian, French, German

Benefits

  • MultiSport Card
  • Private Medical Insurance with Dental/Vision Coverage
  • Parental Leave Program with Child Care Subsidy
  • Birthday day off
  • Multicultural day off
  • Two Volunteering Days
  • Well-Being Programs (For example, company-wide health challenges)
  • Reward and Recognition Program
  • Fruity Tuesdays
  • And more!

Job title

Manager I, Customer Support

Job type

Experience level

Mid levelSenior

Salary

PLN 95,600 - PLN 131,500 per year

Degree requirement

No Education Requirement

Location requirements

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