Leading Customer Service and Logistics ensuring operational efficiency for KWS Austria. Involves team management, supply chain optimization, and customer support.
About the role
- Manager for customer support team at Promethean, empowering education through technology and innovation. Leading customer support operations to ensure optimal service delivery and team performance.
Responsibilities
- Manage the life of a TCSR (including but not limited to):
- - Recruitment
- - Technical Customer Support Representative motivation (Reward Process, Feedback Process etc.)
- - KPI
- - Performance reviews
- - Quality Assurance
- - Coaching, Mentoring and Training
- - Workloads
- - Resource Scheduling
- - Performance related issues
- Demonstrate effective communication skills, exhibiting a strong level of professionalism with focus on customer/employee satisfaction
- Manage Compliment / Complaint / Customer Satisfaction Feedback
- Manage Customer escalated issues / concerns
- Participate in cross-functional and global meetings with management and key stakeholders
- Provide necessary performance reporting for Technical Customer Support Representatives and management
- Participate in Contact Centre related projects
Requirements
- 3 - 5 + years' helpdesk experience
- Have good working knowledge of computer configurations and operating systems
- Excellent time management and organizational skills
- Excellent communication skills and customer care skills
- Ability to motivate technical staff and maintain a high level of enthusiasm among employees within the center
- Previous knowledge of project work
- Good people skills (motivating, teaching, coaching)
- Language Skills: Fluent in English (written & oral)
- Desirable to have any of the following languages: Spanish, Italian, French, German
Benefits
- MultiSport Card
- Private Medical Insurance with Dental/Vision Coverage
- Parental Leave Program with Child Care Subsidy
- Birthday day off
- Multicultural day off
- Two Volunteering Days
- Well-Being Programs (For example, company-wide health challenges)
- Reward and Recognition Program
- Fruity Tuesdays
- And more!
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Leading logistics and customer service operations at KWS Austria, optimizing supply chains and driving service efficiency.
Logistics Assistant supporting customer service with quotations for international and domestic freight. Involved in administrative support and process management.
Member Support role providing assistance to residents and homeowners at Belong. Handling inquiries, requests, and issues with empathy and clarity in a team - focused environment.
Sales Support Representative providing pricing and quotation support to Sales teams at Rockwell Automation. Assisting with customer queries and maintaining CRM data quality.
(Associate) Consultant Customer Experience & AI Strategy role at Wavestone supporting clients in optimizing sales, customer, and service solutions.
Supervisor for Customer Support managing agent performance and customer satisfaction through KPIs and training. Engage with agents to enhance service quality in a hybrid work environment.
Administrative role in customer service focusing on maintaining customer relationships and overseeing post - sale operations at Crown Spain.
Sales Engineer responsible for promoting and managing spare parts sales and modernization projects in Asia. Requires technical education and ERP experience, primarily focusing on customer relations.
Customer Service Representative providing support relating to sales and healthcare communications. Engaging with customers via phone and maintaining positive business relationships.