Senior Grid Connection Manager managing the net connection process for battery storage projects in Germany. Collaborating with grid operators and internal teams to ensure project feasibility and compliance.
About the role
- Cloud Support Manager at Scaleway leading support engineers to deliver customer service excellence. Managing team dynamics and operational performance for enhanced client satisfaction.
Responsibilities
- Manage people and performance: you’ll develop your team, follow operational KPIs, and ensure that processes scale efficiently.
- Act as a bridge between your squad, other support teams, and Scaleway’s business and technical departments.
- Coach, mentor, and support your team members in their day-to-day work.
- Monitor activity levels, follow key KPIs and business metrics, and ensure smooth daily operations.
- Identify and implement process improvements to boost team efficiency.
- Support your team in resolving complex or critical client requests.
Requirements
- Proven experience in team management within a technical or customer-facing environment.
- Ability to combine people leadership with operational rigor.
- Solid understanding of the production environment, technical concepts related to cloud, hosting, or IT support.
- Proficiency with Lucca, Excel, SQL, ticketing, and phoning tools.
- Strong analytical mindset and ability to interpret data and drive performance.
- Proficient in English.
Benefits
- Hybrid Work – Up to 3 days of remote work per week.
- Modern Offices – Inspiring workspaces with terraces, close to public transport.
- Healthy Food – Chef-cooked meals at HQ, breakfast across sites, and a Swile card for regional Scalers.
- Well-being – Gym access, childcare solutions, and employee support programs.
- International Culture – A diverse environment where English and French are both spoken daily.
- Career Growth – Mobility opportunities within Scaleway and the Iliad Group.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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