Hybrid Manager, Cloud Support

Posted last month

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About the role

  • Manage people and performance: you’ll develop your team, follow operational KPIs, and ensure that processes scale efficiently.
  • Act as a bridge between your squad, other support teams, and Scaleway’s business and technical departments.
  • Coach, mentor, and support your team members in their day-to-day work.
  • Monitor activity levels, follow key KPIs and business metrics, and ensure smooth daily operations.
  • Identify and implement process improvements to boost team efficiency.
  • Support your team in resolving complex or critical client requests.

Requirements

  • Proven experience in team management within a technical or customer-facing environment.
  • Ability to combine people leadership with operational rigor.
  • Solid understanding of the production environment, technical concepts related to cloud, hosting, or IT support.
  • Proficiency with Lucca, Excel, SQL, ticketing, and phoning tools.
  • Strong analytical mindset and ability to interpret data and drive performance.
  • Proficient in English.

Benefits

  • Hybrid Work – Up to 3 days of remote work per week.
  • Modern Offices – Inspiring workspaces with terraces, close to public transport.
  • Healthy Food – Chef-cooked meals at HQ, breakfast across sites, and a Swile card for regional Scalers.
  • Well-being – Gym access, childcare solutions, and employee support programs.
  • International Culture – A diverse environment where English and French are both spoken daily.
  • Career Growth – Mobility opportunities within Scaleway and the Iliad Group.

Job title

Manager, Cloud Support

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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