Branch Manager responsible for leading a diverse team in banking operations at Wells Fargo. Driving growth and customer satisfaction through effective team management and customer engagement strategies.
About the role
- Cloud Support Manager at Scaleway leading support engineers to deliver customer service excellence. Managing team dynamics and operational performance for enhanced client satisfaction.
Responsibilities
- Manage people and performance: you’ll develop your team, follow operational KPIs, and ensure that processes scale efficiently.
- Act as a bridge between your squad, other support teams, and Scaleway’s business and technical departments.
- Coach, mentor, and support your team members in their day-to-day work.
- Monitor activity levels, follow key KPIs and business metrics, and ensure smooth daily operations.
- Identify and implement process improvements to boost team efficiency.
- Support your team in resolving complex or critical client requests.
Requirements
- Proven experience in team management within a technical or customer-facing environment.
- Ability to combine people leadership with operational rigor.
- Solid understanding of the production environment, technical concepts related to cloud, hosting, or IT support.
- Proficiency with Lucca, Excel, SQL, ticketing, and phoning tools.
- Strong analytical mindset and ability to interpret data and drive performance.
- Proficient in English.
Benefits
- Hybrid Work – Up to 3 days of remote work per week.
- Modern Offices – Inspiring workspaces with terraces, close to public transport.
- Healthy Food – Chef-cooked meals at HQ, breakfast across sites, and a Swile card for regional Scalers.
- Well-being – Gym access, childcare solutions, and employee support programs.
- International Culture – A diverse environment where English and French are both spoken daily.
- Career Growth – Mobility opportunities within Scaleway and the Iliad Group.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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