Manager overseeing the daily scheduling of ROI Specialists for MRO. Ensuring compliance with clinic policies and federal regulations in Cleveland, OH.
About the role
- Professional Services Manager leading and mentoring teams in IT Professional Services for a global systems integrator. Delivering excellence through innovation and exceptional service across diverse projects.
Responsibilities
- Manage and mentor the PS team, including systems analysts, enterprise architects, and network engineers.
- Create an environment where accountability, teamwork, and innovation thrive.
- Oversee performance across multiple projects, making sure things run smoothly.
- Recruit, onboard, and nurture top talent from around the globe.
- Manage contractors and ensure the right people are in the right roles.
- Be the trusted advisor that clients turn to when they need expert guidance.
- Take ownership of escalations and lead the charge in resolving them effectively.
- Build and maintain client relationships that stand the test of time.
- Work closely with external project managers to ensure flawless execution.
- Ensure all PS projects are delivered on time, with top-notch quality and efficiency.
- Identify areas for improvement and implement solutions that optimize processes.
- Ensure compliance with Jolera’s high standards—because mediocrity is not an option.
- Develop training initiatives that keep your team at the top of their game.
- Provide coaching and mentorship to ensure everyone is growing and thriving.
- Maintain and develop technical expertise within the team.
- Make sure all documentation is on point and up to date.
- Track team performance, provide insights, and continuously improve.
Requirements
- Post-secondary degree or diploma in IT, Engineering, Business, or a related field.
- 3 to 5 years of experience in a leadership role within IT Professional Services.
- Exceptional written and verbal communication skills (bonus points if you can make a technical subject sound fun).
- Proven experience managing high-performing technical teams.
- Familiarity with IT infrastructure, cloud solutions, and enterprise networking is a big plus.
- Industry certifications (ITIL, PMP, CISSP, Fortinet, Microsoft) would be awesome.
- Experience working with contractors and managing global teams.
Benefits
- Hybrid work model, because great ideas don't only happen in an office.
- A competitive salary and benefits package that appreciates your worth.
- Perks that make every day a bit more special.
- Opportunities for professional growth and development that will push your career to new heights.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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