Patent Client Services Administrator managing patent group client portfolios within a hybrid model, ensuring quality service and effective workflows.
About the role
- Manager, Client Services responsible for client engagement and business development in the tax services industry. Collaborates with the Client Services team and manages relationships with clients and prospects.
Responsibilities
- Communicating the Firm’s vision and capabilities to the marketplace
- Engaging clients and prospects in a consultative manner
- Providing customized solutions for clients
- Expanding and cross-selling within client relationships
- Researching, initiating, and developing new business relationships
- Partnering with Client Services Directors and Principal
- Assisting with business development pursuits
- Ensuring client satisfaction and timely service delivery
Requirements
- Bachelor’s degree with 5+ years of experience including Business Development
- Strong business development experience
- Excellent communication skills (verbal and written)
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.)
- Document Management Systems knowledge (e.g., Microsoft SharePoint, Google Drive)
- ERP experience (e.g., Workday, PeopleSoft, Oracle, SAP)
- CRM experience (e.g., Salesforce, Microsoft Dynamics)
Benefits
- Hybrid Work Options
- Award-Winning Culture
- Generous Personal Time Off (PTO)
- 14-Weeks of 100% Paid Leave for New Parents (Adoption Included)
- Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement
- Benefits Eligibility Effective Day One
- 401K with Employer Match
- Tuition Reimbursement After One Year of Service
- Fertility Assistance Program
- Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service
Job title
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