Senior Manager leading digital services for patient care across multiple sites in a Canadian healthcare organization. Overseeing telecommunications and service desk operations in a complex environment.
About the role
- Service Manager overseeing support service delivery and client relationships at Kainos. Responsibilities include resource management, business growth support, and ensuring quality standards are met.
Responsibilities
- Manage day-to-day delivery of support services
- Engage in client-relationships across various projects
- Manage people, resources, finances, and reporting
- Assist senior management with business growth in existing accounts
- Support business development activity for new clients
Requirements
- Experience working in a commercial IT environment
- Experience adhering to service and project management disciplines and quality standards
- Evidence of developing and managing client-supplier relationships
- Considerable experience in a relevant technical environment
- Experience facilitating workshops and discussions
- Ability to make decisions under pressure
Benefits
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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