Service Manager overseeing support service delivery and client relationships at Kainos. Responsibilities include resource management, business growth support, and ensuring quality standards are met.
About the role
- Manager leading a team to provide administration support for Group Benefits clients. Focused on delivering quality customer service and supporting continuous improvement efforts.
Responsibilities
- providing leadership, motivation and support to a team of Member Administrators
- overseeing offshore operations for service, quality and productivity
- building a high performing team through recruiting, coaching, and mentoring
- acting as point of contact for escalated requests from customers
- identifying client needs and developing action plans
- coordinating service in partnership with BPS and support groups
- managing operational functions globally
- seeking new opportunities and participating in continuous improvement projects
- supporting financial contribution through effective management
Requirements
- experienced leader with proven track record of attracting talent
- post-secondary degree preferred or relevant experience
- approachable leader who acts with integrity
- successful experience supporting client Service Level Agreements
- comprehensive knowledge of Group Benefits
- quick learner of new ideas, concepts, technologies, and tools
- dedicated to continuous improvement including digitization, innovation and automation
- accountable with strong problem-solving skills
- customer-centric approach
- master communicator, articulating business needs across resources
- resilient and adaptive to change
- strategic thinker with conceptual understanding of business realities
- ability to collaborate and negotiate with stakeholders
- strong Office 365 skills
- bilingualism in English and French is a strong asset
Benefits
- health
- dental
- mental health
- vision
- short- and long-term disability
- life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- retirement savings plans
- pension plan
- global share ownership plan with employer matching contributions
- financial education and counseling resources
- paid time off program including holidays, vacation, personal, and sick days
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Fleet Client Services Specialist managing follow - up maintenance transactions for Cox Fleet. Providing excellent customer service and scheduling preventative maintenance for fleet customers.
Bilingual Client Services Agent providing exceptional support to clients at Acumen. Ensuring clear communication and high customer care standards in Tulsa, Oklahoma.
Manager in automotive consulting overseeing projects, leading teams, and supporting clients in Southeast Asia's automotive transformation. Focused on strategy and execution in a rapidly changing industry.
Client Support Executive providing customer support for Kainos' Smart™ applications. Analyzing customer needs and assisting with onboarding and continuous improvement of services offered.
Senior Client Service Manager at Pulse Advertising GmbH responsible for managing client relationships, creating sales pitches and driving growth in digital space.
Client Care Specialist responsible for professional customer service and client care at Gateway Services, leading pet aftercare provider.
Senior Analyst providing IT support services at Cardinal Health. Managing hardware, software, and user support in Kansas City area facilities.
Analyst in Data and Client Services handling client data and ensuring compliance with regulations. Processing onboarding data and managing client accounts in a hybrid work environment.
Client Services Coordinator ensuring customer service excellence in operations and reporting. Working within a diverse team at Alfred H Knight in Johor, Malaysia.