Client Services Manager at CI Azumano leading onboarding and ongoing account management for travel services. This role involves strategic support and integration of User Agencies' needs.
Responsibilities
onboard and implement new User Agencies
provide ongoing strategic support and account management
conduct weekly calls with STP and User Agencies
oversee integration and configuration of custom travel policies
maintain accurate records of all User Agency activities
Requirements
primary lead for onboarding and implementation of new User Agencies
ongoing strategic support and account management to existing and prospective agencies
develop comprehensive goals and tailored strategies specific to each User Agency
establish and maintain strong professional relationships with both existing and prospective User Agencies
proactive account management to ensure long-term engagement and program growth
conduct bi-annual analysis and review of the top ten User Agencies
identify missed travel opportunities and new business opportunities
utilize the Customer Relationship Management (CRM) software designated by STP
maintain accurate, up-to-date records of all User Agency activities
Benefits
competitive pay
benefits and perks
flexible work-life balance
professional development opportunities
performance and recognition programs
medical
dental
vision
life
disability
voluntary benefit programs (critical illness, hospital, and accident)
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