IR
IT Help Desk team leader at Ironclad, managing support for technology needs and team collaboration. Overseeing technology policies and supporting executive leaders' assistance.
KL
Hybrid Level 2 IT Support / Desktop Support
Posted last month
About the role
- Handle tickets via ServiceNow from helpdesk or self-service portal
- Provide onsite support for hardware, software, and connectivity issues
- Escalate unresolved issues to L3 or vendors
- Perform IMAC services: install, move, add, change IT equipment and software
- Configure email, VPN, and network settings
- Coordinate device lifecycle: hardware refreshes, data backups, asset disposal, documentation
- Manage user accounts, passwords, MFA, and access controls
- Troubleshoot LAN/WAN, VPN, printers, and peripherals
- Ensure antivirus updates, assist in audits, and enforce security policies
- Track IT inventory, perform audits, and manage shipments
- Maintain knowledge base and document recurring issues
- Provide IT orientation and end-user training
- Support projects including infrastructure deployments, office relocations, and application rollouts
- Work mostly onsite in Frechen with occasional travel to Frankfurt; 4 days/week onsite
Requirements
- L1/L2 technical support experience
- Experience handling tickets via ServiceNow
- Onsite hardware, software, and connectivity troubleshooting
- IMAC (install, move, add, change) services
- Configure email, VPN, and network settings
- Device lifecycle management, hardware refreshes, and data backups
- User account and access management (passwords, MFA)
- Networking troubleshooting (LAN/WAN, VPN) and printer connectivity
- Peripheral configuration and troubleshooting (printers, scanners)
- IT security & compliance: antivirus updates, assist audits, enforce security policies
- Asset management: track inventory, perform audits, manage shipments
- Documentation and reporting: maintain knowledge base and document recurring issues
- End-user training and IT orientation
- Project support: infrastructure deployments, office relocations, application rollouts
- Multilingual: German and English
- Availability for onsite work 4 days/week during office hours and occasional travel to Frankfurt
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
PT
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