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IT Help Desk team leader at Ironclad, managing support for technology needs and team collaboration. Overseeing technology policies and supporting executive leaders' assistance.
About the role
- Lead and mentor the infrastructure team, providing technical mentorship, workload prioritization, and professional development.
- Collaborate with managers and cross-functional teams to ensure clear paths for handling blocking issues and smooth service delivery.
- Coordinate vendor relationships, contracts, and budgets related to infrastructure services.
- Lead key infrastructure initiatives, including but not limited to system upgrades, migrations, acquisition integrations, and technology modernization projects.
- Define and contribute to the infrastructure roadmap, ensuring alignment with business objectives and new technologies.
- Manage the composition, implementation, and continuous operations of core infrastructure, covering servers, networks, storage, and cloud services.
- Monitor and optimize performance, availability, and capacity across environments.
- Maintain standardized processes across nVent sites to ensure consistent infrastructure operations.
- Run vulnerability remediation processes, including planning and patching across infrastructure systems.
- Coordinate responses to infrastructure-related security alerts and incidents, working with the Cyber Security team and other collaborators as necessary.
- Address and remediate audit findings, ensuring infrastructure controls align with corporate and regulatory standards.
- Ensure disaster recovery and business continuity capabilities remain tested and operational.
- Maintain detailed infrastructure documentation including architecture diagrams, SOPs, and asset inventories.
Requirements
- Ideally 15+ years of progressive IT infrastructure experience, with at least 6 years in a managerial position.
- Shown success in leading cross-site infrastructure projects and distributed teams.
- Deep technical expertise in:
- 1. Server Environments: Windows (Active Directory, domain services); familiarity with Unix/Linux a plus
- 2. End User Devices: Windows PC, Virtual PC (W365), iPhone, End User Management platforms such as SCCM and InTune.
- 3. Collaboration Suites: M365 (Entra ID, SharePoint, Teams, Office)
- 4. Networking: LAN, WAN
- 5. Virtualization: VMware, Hyper-V
- 6. Cloud Platforms: Microsoft Azure, AWS
- 7. Storage & DR: Backup and disaster recovery solutions
- Demonstrated understanding of IT security principles and compliance standards.
- Excellent communication, analytical, and problem-solving skills, with the ability to influence and lead in a collaborative environment.
- Experience working in a large global enterprise a plus
Benefits
- Medical, dental, and vision plans along with flexible spending accounts
- Short-term and long-term disability benefits
- Critical illness, accident insurance and life insurance
- A 401(k) retirement plan and an employee stock purchase plan — both include a company match
- Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection
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PT
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