Help Desk Analyst supporting Pennsylvania’s Medical Marijuana program by diagnosing caller issues and providing solutions. Seeking caring individuals who enjoy problem solving and helping others.
About the role
- IT Engineer maintaining global Ivanti Neurons for MDM infrastructure. Supporting mobile devices and infrastructure projects in a hybrid work environment.
Responsibilities
- Maintenance and development of global Ivanti Neurons for MDM infrastructure.
- Selection and testing of new mobile hardware (e.g. iPhones, iPads, MacBooks and Android devices).
- Being a contact person for the most complex INFRA related iOS/iPadOS, macOS and Android support requests as a 3rd level IT Engineer.
- Supporting international Mobile Device projects.
- Supporting mobile devices in Intune.
- Maintenance and support of Beyond Trust Remote Management solution.
- Create/update knowledge base articles for 1st and 2nd level.
Requirements
- At least 3-5 years of experience maintaining mobile device infrastructure in enterprise environment.
- Strong English skill is a must as you will conduct your day-to-day work mostly in English (meetings, documentation etc.).
- German knowledge is an advantage, but not a deciding factor.
- Solid knowledge of Ivanti Neurons for MDM and/or Intune (or equivalent Mobile Device Management administrative tool).
- Basic understanding of PowerShell and Bash scripting languages.
- Well-organized, have strong communication skills, customer-oriented attitude.
- Can work in a multi-shift operation (Monday to Friday, 07:00 AM - 22:00 PM).
Benefits
- Possibility to improve yourself in a constantly growing organization.
- An above-average salary.
- Intensive individual and practical training varied and interesting tasks.
- Pleasant working environment.
- A secure, long-term employment opportunity.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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