IR
IT Help Desk team leader at Ironclad, managing support for technology needs and team collaboration. Overseeing technology policies and supporting executive leaders' assistance.
About the role
- Design and build automations across Built’s IT ecosystem using Okta Workflows, Atlassian Automation, and API integrations.
- Connect systems across identity, HR, procurement, and collaboration platforms to eliminate manual steps and reduce toil.
- Create resilient, auditable, and scalable workflows that make IT operations faster and smarter.
- Continuously identify new automation opportunities — if it can be automated, you’ll find a way.
- Act as the go-to expert for complex identity, SaaS, endpoint, and networking challenges.
- Administer and optimize systems like Google Workspace, Slack, Zoom, Jira, Intune, and Kandji.
- Partner with the IAM Engineer to evolve our Okta infrastructure and expand SCIM coverage.
- Improve zero-touch deployment, compliance enforcement, and remote access with tools like Kandji, Intune, and Twingate.
- Evaluate and implement new SaaS platforms that make the business stronger, safer, and more efficient.
- Work closely with Security, Finance, HR, and Compliance to keep IT practices secure, auditable, and compliant.
- Partner with Procurement (via Zip) and vendors to manage renewals, licensing, and integrations.
- Refine onboarding, offboarding, and access lifecycle processes to deliver frictionless user experiences.
- Contribute to knowledge sharing through clear Confluence documentation and IT service improvements in Jira Service Management.
- Take ownership of key infrastructure projects from concept to deployment.
- Bring structure, automation, and scalability to growing systems.
- Act as a mentor and technical resource for IT Support, helping raise the team’s overall technical bar.
- Help define what “world-class IT” looks like at Built — and then go build it.
Requirements
- 3+ years of experience in IT Engineering, Systems Administration, or Infrastructure roles in a modern, cloud-first environment.
- Deep experience with Okta, Okta Workflows, and SaaS lifecycle automation.
- Strong understanding of SSO, SCIM, and provisioning/deprovisioning processes.
- Experience managing macOS (via Kandji) and Windows (via Intune) environments.
- Familiarity with networking fundamentals (VPNs, DNS, Wi-Fi) and tools like Twingate or Meraki.
- Experience with Jira Service Management, Atlassian Automation, and Confluence.
- Bonus points for scripting or coding experience (Python, PowerShell, Bash) and automation through APIs.
Benefits
- Competitive benefits including: uncapped vacation, health, dental & vision insurance
- 401k with match and expedited vesting
- Robust compensation package, including equity in the form of stock options
- Flexible working hours, paid family leave, ERGs & Mentorship opportunities
- Learning grant program to support ongoing professional development
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
PT
Prevlink santé au travailTechnicien Informatique – CDD 6 mois
IT Technician ensuring the inventory and maintenance of company computer systems. Involved in recycling and network management across various sites in Île - de - France.
IT Engineer focusing on infrastructure and services in industrial settings for renowned companies. Collaborate in a dynamic team with opportunities for growth and development.
GL
GlobalPeopleTransitionsIT Engineer – Mobile Device Management
IT Engineer maintaining global Ivanti Neurons for MDM infrastructure. Supporting mobile devices and infrastructure projects in a hybrid work environment.
GL
GlobalPeopleTransitionsIT Engineer
IT Engineer responsible for the maintenance and development of Ivanti Neurons for MDM infrastructure. Supporting mobile hardware selection and complex support requests across iOS, macOS, and Android.
GL
GlobalPeopleTransitionsIT Engineer – Mobile Device Management
IT Engineer managing Ivanti Neurons for MDM and mobile hardware infrastructure at ALDI. Supporting international mobile device projects and complex INFRA related support requests.
NV
IT Infrastructure Manager leading the development and operational excellence of core infrastructure systems at nVent. Mentoring teams and managing key infrastructure initiatives for global operations across various locations.
SO
SONDAAgente Mesa de Ayuda
Agente Mesa de Ayuda en SONDA proporcionando asistencia comercial y técnica. Cumpliendo indicadores de rendimiento y gestionando solicitudes para garantizar la satisfacción del cliente.
VK
Vogelsang GmbH & Co. KGIT Support, Helpdesk – First-Level Support
IT Support staff providing both remote and on - site assistance at Vogelsang GmbH. Engaging in user support handling various IT inquiries and continuous process improvement.
VK
Vogelsang GmbH & Co. KGIT-Support, Helpdesk – First-Level-Support
IT Support Specialist providing first - level support for Vogelsang GmbH. Supporting users via remote and on - site assistance, addressing IT - related queries and issues.