Level 2 Helpdesk Technician providing on - site support for client technology solutions. Assistance with installations, troubleshooting, and maintaining computer systems in Mastic Beach, New York.
About the role
- Senior IT Engineer designing automations and enhancing IT infrastructure at Built, a SaaS-focused real estate finance platform.
Responsibilities
- Design and build automations across Built’s IT ecosystem using Okta Workflows, Atlassian Automation, and API integrations.
- Connect systems across identity, HR, procurement, and collaboration platforms to eliminate manual steps and reduce toil.
- Create resilient, auditable, and scalable workflows that make IT operations faster and smarter.
- Continuously identify new automation opportunities — if it can be automated, you’ll find a way.
- Act as the go-to expert for complex identity, SaaS, endpoint, and networking challenges.
- Administer and optimize systems like Google Workspace, Slack, Zoom, Jira, Intune, and Kandji.
- Partner with the IAM Engineer to evolve our Okta infrastructure and expand SCIM coverage.
- Improve zero-touch deployment, compliance enforcement, and remote access with tools like Kandji, Intune, and Twingate.
- Evaluate and implement new SaaS platforms that make the business stronger, safer, and more efficient.
- Work closely with Security, Finance, HR, and Compliance to keep IT practices secure, auditable, and compliant.
- Partner with Procurement (via Zip) and vendors to manage renewals, licensing, and integrations.
- Refine onboarding, offboarding, and access lifecycle processes to deliver frictionless user experiences.
- Contribute to knowledge sharing through clear Confluence documentation and IT service improvements in Jira Service Management.
- Take ownership of key infrastructure projects from concept to deployment.
- Bring structure, automation, and scalability to growing systems.
- Act as a mentor and technical resource for IT Support, helping raise the team’s overall technical bar.
- Help define what “world-class IT” looks like at Built — and then go build it.
Requirements
- 3+ years of experience in IT Engineering, Systems Administration, or Infrastructure roles in a modern, cloud-first environment.
- Deep experience with Okta, Okta Workflows, and SaaS lifecycle automation.
- Strong understanding of SSO, SCIM, and provisioning/deprovisioning processes.
- Experience managing macOS (via Kandji) and Windows (via Intune) environments.
- Familiarity with networking fundamentals (VPNs, DNS, Wi-Fi) and tools like Twingate or Meraki.
- Experience with Jira Service Management, Atlassian Automation, and Confluence.
- Bonus points for scripting or coding experience (Python, PowerShell, Bash) and automation through APIs.
Benefits
- Competitive benefits including: uncapped vacation, health, dental & vision insurance
- 401k with match and expedited vesting
- Robust compensation package, including equity in the form of stock options
- Flexible working hours, paid family leave, ERGs & Mentorship opportunities
- Learning grant program to support ongoing professional development
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