Hybrid Learning Resource Manager

at Multiverse

• Job title: Learning Resource Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• Learning Resource Manager at Multiverse overseeing content development and vendor management for AI and tech skills training. Establishing contractor relationships and optimizing production processes for efficiency.

Responsibilities

• Establishes strategic, long term, relationships with external vendors and contractors that can produce quality content at speed.
• Owns the entire lifecycle of external contractor sourcing and management, from identifying needs to onboarding, performance tracking, and off-boarding.
• Identifies and implements improvements to the contractor management process and standards to enable greater efficiency and quality, including through the use of AI tools.
• Serves as the primary liaison with the internal Content Development Team, deeply understanding their requirements for external support and the wider project goals, and ensuring successful integration of contractor outputs.
• Manages the budget specifically allocated to external contractors and content creation, tracking expenditure, forecasting needs, and ensuring cost-effectiveness.

Requirements

• Strong vendor and contractor management experience (essential).
• A high level of expertise in engaging with external contractors—including coordinating with Legal, People, and Finance teams to develop contractor hiring, onboarding and offboarding processes.
• Exceptional project management skills, adept at managing multiple projects simultaneously including resource allocation and risk mitigation strategies
• Proven track record of successfully managing high-volume content production pipelines
• Strong leadership abilities, capable of guiding and motivating cross-functional teams
• Excellent negotiation and relationship-building skills.
• Solid understanding of content development workflows and requirements.
• Experience in budget management and financial tracking.
• Attention to detail for contract terms and performance metrics.
• Ability to identify process inefficiencies and implement improvements for increased productivity
• Familiarity with AI tools for sourcing, contract analysis, and budget forecasting.

Benefits

• Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days and 2 company-wide wellbeing days and 8 bank holidays per year
• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support
• Hybrid work offering - we collaborate in the office 3 days per week
• Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
• Team fun - weekly socials, company wide events and office snacks!