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About the role
- Accountable for creating invoices out of repair orders and submitting to customers for approval and/or payment with required documentation
- Assist in working with technicians to create and submit estimates to customers for approval
- Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required based on what technicians submit, entering RO into service database system
- Verify technicians have selected correct VMRS code related to repairs made and billing hours are in-line with standard repair times
- Prepare actual invoice off created RO by applying customer specific rates and mark-ups
- Improve RO quality by identifying weak points, edit ROs such that customer disputes are eliminated while FSCA invoices full amount for service provided
- Reach out to technicians and Mobile Technician Leaders on repairs and required information to process invoices
- Create vehicle repair service estimates based on complied information from Mobile Technicians and Customers
- Communicate with customers via email, fax, or phone to retrieve purchase order approvals and/or discuss billing issues
- Gather necessary paperwork and upload into system for records
Requirements
- High School Diploma/GED and 7 years’ experience in a related field
- The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 5 years’ experience; or 9 years’ experience in a related field
- Proficient with Mitchell One or similar estimating systems
- Strong communication skills (written, verbal and phone) and customer service skills
- Proficient computer skills (MS Office, emails, typing, etc.)/software navigation capabilities to generate repair estimates and edit and process invoices
- Must have existing knowledge of standard repair times (SRT) for common services
- Experience in service writing is preferred
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Benefits
- Employees are eligible to receive a minimum of 6.67 hours of paid time off every month
- Seven paid holidays throughout the calendar year
- Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k))
- Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
Job title
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